Who We Are:

Woodruff Sawyer has been an industry leader for over 100 years. As a top insurance brokerage, our clients range from small start-ups to some of the most innovative companies in the world. Here, your unique expertise and perspective helps move companies ahead and your career forward.

We believe in supporting the whole lives and careers of our employees. That's why, through excellent benefits and opportunities, and a genuinely inclusive and collaborative environment, we create the space for you and your career to flourish.

As an employee-owned company, we build toward the next decade, not just the next quarter. Our independence means you answer to great ideas and client success, not short-term profits, while our ESOP program allows you to build long-term wealth and ownership in the company. At Woodruff Sawyer, you own your future.

As a Claims Consultant, you'll be responsible for the oversight of claims from beginning to end. You'll act as advisor and advocate for clients on a range of complex claims matters.

What You'll Do:

• Support claims intake team by addressing and handling questions and concerns
• Support claims team with reporting of claims and ongoing claims advocacy
• Address internal broker team inquiries on claims
• Address external client inquiries and provide support
• Ensure timely issuance and accuracy of claims reporting and First Notice of Loss to insurers
• Issue claims reporting timely and accurately and First Notice of Loss to insurers
• Respond to clients and account teams on claims-related inquiries
• Support the claims team in handling day-to-day claims operations
• Proactively identify potential coverage issues to provide consultative services to the client as needed
• Actively research and obtain claims data and status from claim carriers and challenge adjusters as warranted while advocating the best possible outcome for our clients and in compliance with WS service standards.

This job is for you if…

• You continually develop and grow professional relationships both internally and externally at all levels, including C-suite and key decision makers
• You possess excellent presentation capabilities with the ability to focus on and address clients' key needs and concerns. Able to run high-level meetings from beginning to end; can influence and persuade others through the use of logical fact-based arguments
• You clearly establish and communicate workflow expectations; demonstrate ability to proactively overcome barriers and be persistent in finding acceptable solutions
• Are able to serve as a technical resource to team members on in-depth knowledge of procedures and common issues; assist less experienced staff when handling difficult or high-pressure situations or struggling to establish relationships
• You consistently demonstrate leadership and provides coaching, mentoring and training to others; continue to actively build depth and breadth of industry knowledge
• You delegate work appropriately and use delegation as an opportunity to develop others; participate fully as a team member; provide backup to designated team members and actively contribute to establishing and meeting team goals
• You demonstrate ongoing commitment to professional development

Experience & Qualifications:

• Bachelor's degree or relevant work experience
• Minimum of five years of claims management experience, law firm, TPA or brokerage environment preferred
• CPCU, ARM or other similar professional designation preferred
• Advanced knowledge of practical and technical aspects of core auto coverage, claim procedures and terminology
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Strong verbal, written and interpersonal communication skills
• Strong analytical, negotiation and organizational skills; ability to multi-task and shift focus as priorities change
• Fire & Casualty license required upon hire or within 3 months of obtaining position
• Valid Driver's license and reliable transportation required
• Ability to travel as required

Don't meet every single preferred qualification? Studies have shown that underrepresented populations are less likely to apply to jobs unless they meet all qualifications. At Woodruff Sawyer we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

More About Us:

Compensation: Anticipated salary between $48,855.00 - $88,161.00. Salary offered will be dependent upon geography, experience, and expertise of the candidate.

This position is eligible to participate in an incentive program to earn additional compensation with a target equivalent to 8% of salary annually, based on individual and Company performance.

Our benefits include:

• Medical, Dental, and Vision coverage
• 401k Retirement Plan with company match
• Ownership in the company through our ESOP (Employee Stock Ownership Program) and profit sharing
• Paid vacation, holidays, and sick days
• Life Insurance, Short-term, and Long-Term Disability benefits
• Flexible Spending Account (FSA)
• Wellness programs and workplace flexibility benefits
• Professional development and reimbursement programs
• Added perks like discounted event tickets, pet insurance, financial coaching, identity theft protection, milk stork, etc.

Compensation and Benefits are what Woodruff Sawyer in good faith believes are accurate for this role at the time of this posting.

Woodruff Sawyer is an Equal Opportunity Employer.

Our Equal Employment Policy incorporates our commitment to maintain an environment free of discrimination and to comply with all federal, state and local laws providing equal employment opportunities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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