Job description

JOB SUMMARY:
GRDA is seeking an Atlassian Cloud Specialist (Jira Administrator) to join our team in support of Enterprise Service Management objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following represents many of the duties performed by the position, but is not meant to be at all-inclusive nor prevent other duties from being assigned when necessary:
Create new fields, screens, forms, workflows, and related Jira components, modify existing issue types, screens, permissions, and schemes, and provide maintenance and support to existing projects.
Stays up to date on industry best practices and makes suggestions and proposals to expand and improve current implementation.
Provides training and support to project teams through blogs, articles, and internal sessions.
Evaluate and implement technologies that improve efficiency, performance, and reliability.
Take ownership of tasks, dig into the details, thoroughly validate changes and communicate updates.
Design and build solutions that are generic, scalable, and reusable.
Collaborate with development and operations to design, develop and deliver new services, workflows, and capabilities.

QUALIFICATIONS, SKILLS AND EXPERIENCE:
3+ years of experience administering Atlassian suite (Jira & Confluence).
Must effectively prioritize work, troubleshoot issues, communicate effectively, and complete tasks on time.
Experience managing issue types, workflows, permissions, post functions, and other JIRA components.
Experience working on an agile development team, Scrum preferred.
Experience with three or more of Jira Work Management, Jira Service Management, Jira Software, Confluence, or OpsGenie.
Must be able to build filters, custom dashboards, and reports.
Experience managing task tracking, building, and/or source management applications for multiple development teams.
Able to manage applications in multiple environments (dev, stage, prod) with consistent, repeatable processes.
Experience building, managing, and enforcing standards.
Solid understanding of Confluence and integration with JIRA
Ability to quickly troubleshoot and resolve issues with JIRA, and Confluence.
Proficiency with JQL and confidence-building advanced reports.
A lifelong learner that is well-versed in leading-edge technologies and processes.
Experience programming/scripting (JavaScript, Groovy, Python, Shell, or similar).
Basic HTML, CSS, JS, SQL skills.
Background and understanding of APIs and creating custom add-ons using Atlassian SDKs.
Experience using and managing common add-ons.
Experience with SharePoint Online.
Fully embrace DevSecOps culture, specifically security-minded, test-driven, "do it right from the start".
Excellent verbal and written communication skills
Government or significant organization experience
Prioritize work and close out tickets in a timely manner

Job Type: Full-time

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