AT&T Area Manager

CATEGORY: AT&T Retail Store

POSITION: Area Manager

Experience: Wireless Sales Experience Required

COMPENSATION RANGE**: $50,453.00 - $105,289.00 (Includes Bonus and Benefits)

COMMISSION STRUCTURE: Unlimited Commission Potential

BENEFITS: Medical, Dental, Vision & Life Ins; Paid Time Off: Short & Long Term Disability; 401(k) coming soon; Vehicle Stipend

FULL-TIME/PART-TIME: Full-Time

LOCATION: Base - Troy, MI

Do you have a passion for inspiring personal and professional growth? Do you enjoy making a difference in people's life? Do you love to win and crush the competition? Are you an entrepreneurial play-maker who thrives at the prospect of creating new opportunities?

If you are, you've found your home! Come join Millennium Wireless Technology, AT&T's Premier Authorized Retailer.

WHO ARE WE?

MWT was established in 1997. We started with one location and currently operate 17 stores in Michigan and 10 in Wisconsin. Our vision is to become the #1 AT&T Authorized Retailer in the Greater Lakes Region (MI, WI, IL) and CRUSH our competition.

WHY US?

Our name is Millennium Wireless Technology but people call us MWT for short. We're a family owned business who value their people and treat them like one of their own.

Working here means you'll get what you expect like a great base pay, an unlimited bonus opportunity, discounts on our products and services, health benefits, dental & vision, disability insurance, PTO and 401(k) coming this year!

But we can agree that money isn't everything! You'll get a balanced work schedule, a family atmosphere; leaders who genuinely care about your personal and professional goals, who actively listen to your feedback, who implement your great ideas, who live by our core values, who lead by example and who honor their word.

Our stores are clean, well-kept, stocked with all the latest gadgets in wireless technology and state of the art computerized point of sale and activation systems. Most stores are new or freshly remodeled. We also offer break rooms, chilled bottled water, refrigerators, microwaves and dining areas for your convenience.

Lastly it’s all about our people. They are a diverse group of caring, fun, and respectful sales professionals. They genuinely care about the customer, the company and most of all each other.

WHAT YOU'LL BE DOING:

• Every aspect of the successful operation of 2 to 3 AT&T Retail locations.
• Fosters a culture of winning
• Lives the organization’s core values
• Positively contributes to a fun and friendly work environment for our customers and employees.
• Leads by example.
• Consistently meets or exceeds sales and customer service expectations in each location.
• Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location.
• Creates a maniacal focus on sales and sales generating activities every day in each location.
• Conducts a minimum of 4 highly effective store visits per location per month, including visits in the evening and on weekends, and provides detailed recaps of each visit to store Manager/ASM and company leadership.
• Actively manages and is responsible for the recruiting and staffing for all positions in their market.
• Conducts monthly 1 on 1s with Store Managers and ASMs to review store performance and create action plans for improvement.
• Conducts regular conference calls, training's, and meetings to foster knowledge and best practice sharing.
• Maintains and consistently communicates store performance metrics recognizing top performances.
• Supports organization B2B, FirstNet, & MDU efforts
• Communicates effectively and professionally via phone and email with customers, partners, and co-workers.
• Upholds and partners with HR to enforce all company and AT&T policies and procedures.
• Conducts a monthly New Hire Sales Training that effectively delivers the defined MWT Sales Behaviors.
• Collaborate with internal and external partners to plan and execute local events and promotions consistent with MWT and AT&T marketing initiatives and branding.
• Ensures all store personnel are trained on and are following all policies and procedures.
• Resolves customer issues.
• Delivers a clean, organized, and fully operational retail experience for all customers and employees.
• Meets all AT&T compliance and merchandising requirements in all locations always.
• Proactively reviews reporting to identify potential risks and takes appropriate action.
• Maintains a positive effective relationship with co-workers, vendors and partners.
• Works nights and weekends.
• Travels as necessary.
• Other duties as assigned.

THINGS WE NEED YOU TO HAVE:

• Education Required: HS Diploma, BA or BS preferred in a related field or equivalent experience.
• Five or more year's successful sales experience with 2+ years Wireless Retail Store Manager experience.
• AT&T sales management experience preferred but not required.
• 1+ year retail multi-unit store responsibility.
• Demonstrated successful development and promotion of sales consultants to store managers.
• Demonstrated high ethical and moral behavior, unquestionable integrity and character.
• Demonstrated success directing training and development activities of a sales team.
• Demonstrated success in staffing stores with high quality, high potential candidates.
• Experience utilizing a behavioral based selection processes for store level staffing.
• Demonstrated success managing store based marketing initiatives.
• Experience with consistent delivery of merchandising and store sales promotions.
• Effective communication & organizational skills.
• Displayed elevated level of emotional intelligence.
• Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
• Excellent knowledge of all aspects of store operations to facilitate training of team members.
• Mature professional with a good balance of risk taking and judgment, confidence and assertiveness, open-minded and flexible - who demonstrates a "take charge" spirit.
• Ability to work 50+ hours per week, including evenings, weekends and/or holidays.
• Valid Driver's License & Proof of Liability Insurance

QUALITIES OF PEOPLE WHO’VE SUCCEEDED IN THIS ROLE:

• Emotional Capacity: The ability to understand your emotions and the emotions of others and deal with them in a responsible and mature manner.
• Intellectual Capacity: The ability to analyze issues in a logical manner then quickly resolve them; process complex information and explain it in the simplest terms.
• Time Capacity: Be on-time, be able to dedicate the necessary amount of time to complete the job, and use your time wisely and efficiently.
• Physical Capacity: The ability to work 40+ hours each week consistently, to travel to events, setup and teardown, stand on your feet all day, etc.

**Compensation calculation is based on average to above average target attainments.

EEO STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Updated 11/10/2022