Job description

Job Title: VCA Assistant Property Manager
FLSA: Non-Exempt
Salary Grade : 8 (Min $25.45, Mid $29.90)
Deadline to apply is 12/12/2022. Applications will be reviewed starting on 12/13/2022.
*Position is offered with housing.*
NATURE OF WORK:
Under direct supervision, performs administrative and operational support services to the Property Manager for the efficient management of Village Court Apartments. Provides bilingual customer service and translation services to VCA tenants and to the public relative to apartment programs and services, including but not limited to resident committee meetings and monthly VCA newsletters.
DUTIES AND RESPONSIBILITIES:

• Performs daily office operations and activities; Assists in ensuring a high level of occupancy and resident satisfaction; may create, schedule, or close out maintenance work orders; collects, processes, and monitors rent, security deposits and other charges; coordinates resident payment plans as required; prepares and delivers bank deposits and rent rolls; issues parking passes; assist in processing new resident applications; process lease renewals; verifies employment and wages and grant compliance; reviews lease documents and explains rental policies and procedures; processes invoices and delivers to finance; assists property manager with token and laundry machine cash collection.
• Creates, prepares and distributes monthly newsletters; plans and organizes monthly community events; purchases food and other supplies relating to community events.
• Ensures that all lease renewals are processed and completed prior to lease expirations each month; prepares renewal letters; follows up with residents by letter, phone and email to help them complete renewal paperwork; accepts resident notices to vacate.
• Answers phones and greets visitors in person; determines nature and routes calls, takes and delivers messages; assists the public by answering inquiries related to department services and programs; solicits and obtains basic information needed in order to determine appropriate action to be taken; explains rules, policies, and procedures; researches files and compiles information; keeps files organized and orderly; disperses relevant information, or refers/routes client to the appropriate personnel or department; assists customers with applications, government forms and other technical documents; responds to requests for information within the scope of authority; refers matters requiring policy interpretation to supervisor for resolution. Communicates with residents regarding lease issues and/or violations. Charges late fees; assists with issuing warnings and/or fines regarding lease violations; recommends to Property Manager when eviction procedures may be necessary; may be required to attend court eviction hearings.
• Performs general clerical duties including preparing and distributing information and other communications; delivering letters, notice, renewal letters and other communications to apartment doors; processes mail; processes and delivers departmental mail and packages; delivers mail and paperwork to and from mailboxes at Town Hall.
• Assists with ordering and maintaining office supply inventories and departmental equipment; orders copier toner; informs Property Manager when supplies are running low.
• Processes monthly rent roll report on the last workday of each month; prepares rent roll documents and packet and gives them to property manager to review; responsible for accuracy of rent roll reporting.
• Accepts rent payments from residents; processes rent payments in Yardi and sends payments to finance department; ensures accuracy of tenant ledgers; assists residents with setting up online payments and with troubleshooting online payment issues;
• Assists property manager with tenant concerns, disputes, disagreements, etc. communicates with residents to find resolutions to problems within scope of authority.
• Ensures that VCA office and property functions perform normally and correctly in the absence of Property Manager.
• Provides administrative support to the Housing Director regarding housing authority matters.
• Other duties as assigned may include: snow removal, painting, trash, cleaning, and general assistance to the administrative or maintenance aspects of managing a rental property.
• The following duties may be delegated to the Assistant Property Manager at the discretion of the Property Manager: 1. Waitlist management. 2. Move In’s. 3. Move Out’s. 4. Update Facebook Page.
• Acts as a liaison, when necessary between Mountain Village and its residents and guests, subcontractors, vendors, and merchants giving direction and assistance as needed.
• Promotes and observes safe work methods and uses safety equipment; secures work sites as necessary; may attend safety committee meetings, actively participates in and may conduct tailgate trainings
• Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of the team
• Reinforces the Town’s commitment to the environment by responsible use of electricity, natural gas, fuel, paper, water, and chemicals.

DISTINGUISHING CHARACTERISTICS:
This position is expected to apply technical expertise and exercise initiative and skill in performing specialized tasks; apply judgment to resolving problems, analyzing data and making job decisions. May serve as a technical resource to other workers. Employees at this level typically have frequent contacts with the public, individuals representing other departments/outside organizations.
MINIMUM QUALIFICATIONS:
Associates Degree and three years clerical, accounting and customer service experience; or an equivalent combination of education, experience, and training. Bachelor’s degree preferred. Demonstrated computer skills in working with word processing, spreadsheet, time-tracking and email software. Experience with YARDI beneficial. English and Spanish proficiency strongly preferred.
Licenses/Certification(s):
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) desired.
Notary Public License is required and must be obtained within the first 90 days of employment.
Possession of a valid Colorado State Driver’s License is required.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Knowledge of: Standard office practices and procedures; business arithmetic; appropriate business English and Spanish, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone; basic and specialized computer applications involving word processing, data entry and report generation; records management principles and record keeping practices; customer service standards and protocol; knowledge of fair housing laws, Town policies and procedures.
Skills in: Assessing and prioritizing multiple tasks, projects and demands; communicate effectively and establish and maintain effective working relations with co-workers and representatives from other agencies; make accurate arithmetic calculations; enter numerical and related information into a computer system with speed and accuracy; meet critical time deadlines; use initiative and independent judgment within established procedural guidelines; operating standard office equipment, personal computers and printers; searching and maintaining records and computer files; responsible use of electricity, paper and water.
Utilizing the English and Spanish language, the position is skilled in the following: effectively communicating in written and verbal forms, grammar, spelling and punctuation; preparing and writing reports, business correspondence, and policy manuals; effectively presenting information and responding to questions from general public and employees.
Environmental Factors:
Work is generally performed in a standard office environment. Frequent to constant use of a personal computer. Work may involve competing demands, performing multiple tasks, working to deadlines.
Physical Factors:
While performing the duties of this job, the employee may occasionally be exposed to extreme weather conditions and be required to shovel snow, paint, pick up/take out trash, clean, and provide general assistance to the administrative or maintenance aspects of managing a rental property, and be able to lift items weighing up to 50 pounds.
Expectations of All Employees:
To support consistent high-quality guest service to everyone in our community, including our co-workers, making Mountain Village a great place to live, work and visit.

Licenses & Certifications
Preferred

• Certified Apartment Mgr

Job Type: Full-time

Pay: $25.45 per hour

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