Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

This position is for an Associate Trainer supporting the Optum Shared Services - Transactions organization, including the Claims Operations, Payment Integrity, and Advanced Analytics Labs business units. Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. They may also deliver soft skills training.

The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient. Additionally, they will network across other areas of Optum Shared Services - Transactions Training to broaden their knowledge base and expand the training offerings.

If you are located in PA, FL or CT, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:
Training Delivery

• Conduct training for newly hired operational team members on core systems, processes, and applications
• Provide training on culture and values aligned with Our United Culture
• Deliver training using multiple mediums - classroom, webinar, blended learning approaches
• Deliver continuing education, up skill, and performance improvement training as necessary
• Provide feedback on trainee performance in the classroom to Operational Leaders

Training Preparation, Development, and Follow Up

• Participate in the instructional design and development process as necessary for large scale curriculum design projects
• Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
• May enroll and grant credit in Learning Management System for courses administered
• Maintain expertise as needed in functional areas supported
• Plan, prepare and teach-back new material prior to class start (side by sides, self-study, and live practice)
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree in training or other field of study that supports job role, or equivalent work experience
• 2+ years of experience in healthcare revenue cycle management services
• 2+ years of experience delivering training in a business operations, corporate, or production driven environment
• Experience utilizing adult learning principles to deliver training in a corporate environment
• Experience in training in classroom, webinar and blended learning environments
• WebEx or other Virtual Training Platform experience
• EPIC knowledge background
• Ability to travel up to 50% domestically
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable

Preferred Qualifications:

• Agility in adapting to adult learning styles and interactive delivery methods
• Ability to collaborate with multiple areas in the company
• Excellent verbal and written skills
• Solid interpersonal skills
• Excellent time management and prioritization skills
• Desire and capability to be a values / culture ambassador
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Connecticut Residents Only: The hourly range for Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.