Job description

Overview & Responsibilities
This is a hands-on position responsible for maintaining the technical integrity of Cloud and on-premise broadcast playout at a major Network Operations Center. Individual is to ensure that all broadcast and IT infrastructure technical areas and services are provided to the highest standards, and complete specific routine tasks as detailed by the supervisory and management staff!

• To provide technical support for all Broadcast Services related infrastructure, traditional playout systems, hybrid-cloud playout systems, and streaming technology to ensure the highest possible levels of technical and operational continuity to the Paramount Networks services and client networks by maintaining core infrastructure and system health, signal path integrity and signal quality throughout. The individual will also play a meaningful role in supporting highly secure and highly scalable solutions for application systems that are hosted on-prem or in public cloud (Azure, AWS and Google Cloud)
• Align with Supervisor, SR. Manager and Director, Technical Operations on key business and technical requirements, standards, and methodologies
• Ability to author well-written, meticulous user documentation and Root Cause Analysis when required
• Ability to use a wide-array of software and hardware tools to analyse and troubleshoot network health and the flow of media streams in the baseband and IP domains
• Comply to pertinent policies and procedures
• Author basic scripts and queries to audit and deploy live changes into important production environment
• Respond to, communicate, manage, and track technical issues in ServiceNow as they arise in a live 24/7 operations environment
• Bring up to Management, Engineering Support, and/or Infrastructure teams during high-priority incidents or during a loss of services
• Perform configuration and troubleshooting of complex cloud-based and traditional broadcast playout support systems and global distribution models, including, but not limited to baseband video/audio, encoding, multiplexing, and RF entities
• Perform configuration and troubleshooting of infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, and IT infrastructure equipment
• Perform configuration and troubleshooting of networking devices. This includes, but is not limited to CLI-based device IP setup, firewall troubleshooting, VLAN and subnet configuration issues, identifying network routing problems, and multicast related issues
• Perform configuration and troubleshooting of operating systems. This includes, but is not limited to Windows, Linux, Unix, MAC, and RTOS based systems
• Respond to technical emergencies with timely triage and restoration of network outages
• Strong organizational and planning skills with ability to balance multiple time-sensitive assignments
• Use of technical drawings and documents to conduct diagnostics while under stress to restore failed systems
• Work closely with Paramount’s L1, L2, and L3 teams for incident issues as well as to help develop collaborative documentation which we can demonstrate during future incidents
• Perform all other duties as necessary - assigned by their supervisor for efficient functioning of the department.

Basic Qualifications

• 2+ years of experience in Information Technology or Broadcast Media environment
• At least one foundational IT certification required, including but not limited to CCNA, MCP, CompTIA A+/Network+, VMware Associate
• Ability to learn and exhibit engineering-level understanding of a variety of complex broadcast proprietary and IT infrastructure environments

Additional Qualifications

• Proficient in SMPTE standards for broadcast television and video production environments.
• Video routing systems, and knowledge of HD-SDI and/or SMPTE 2110.
• Knowledge of coordinated receiver decoders IRDs, core devices, edge devices, timing of video and audio systems, audio and video media file formats is a plus.
• Knowledge of Evertz frame control via VistaLink or Magnum,
• Evertz EQX/EXE routers and their monitoring software VLPRO, SDVN, VIP, VUE, MVP is a plus.
• Familiar with Nielsen (NACAT), EEG VANC equipment, Linear Acoustics, EAS systems.
• At least one foundational cloud certification required, including but not limited Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect – Associate
• Clear understanding of potential business impact by Broadcast Infrastructure outages and service-level agreement breaches
• Superb communication skills, verbal, written and interpersonal skills
• Flexible view to working practices and current technology
• Knowledge of cloud-based fundamentals and current technological offerings of vendors such as Amazon AWS, Google Cloud, and Microsoft Azure
• Knowledge of DataCenter operations
• Knowledge of Network Management Systems as well as the protocols and methods they apply to monitor health
• Knowledge of operating system installation and scripted deployment tools
• Knowledge of remote support tools and out-of-band management, such as RDP, VNC, Telnet, and SSH
• Knowledge of scripting using PowerShell, Bash, or equivalent
• Knowledge of basic network troubleshooting using ubiquitous OS tools (ex. ping, trace route, netstat)
• Knowledge of incident management, change management, Configuration management databases, and ITIL terminology
• Knowledge of virtual environments such as VMWare VCenter
• Self-motivated individual with prior experience working in a fast paced environment frequently delivering good judgment with important assignments
• Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

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