I. JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
1) Reporting to the deputy director, operations, and as a member of the Division of Monetary Affairs’ senior officer cohort, work closely with the Director and Deputy Directors to provide leadership and strategic direction to the division. Areas of focus include overseeing the information technology and data strategies of the division; creating a culture that fosters innovation and focuses on the customer experience in the delivery of products and services; and emphasizes continuous improvement within the division’s core technology and data operations.
2) Oversee and provide strategic guidance to the Technology Strategy and Delivery sections (MSA and ITM) in the division, comprised of approximately 20 professionals. Provide leadership to section junior officers and chiefs in managing section resources to address the ongoing needs of the division and to assure high-quality resolutions of section responsibilities and critical work demands.
3) Develop, oversee, and guide the strategic direction of MA’s technology and data portfolio in partnership with the Deputy Director, Operations. Provide intellectual leadership on business and technology integration, support, optimization, and evolution, including managing the division’s adoption and alignment with the Board’s cloud and data strategies.
4) Understand the technology infrastructure, application development, information security, and data functions across the Board and within MA and apply this knowledge to creating and sustaining a division specific strategy for technology and data management. Work with Board partners to identify and maximize opportunities for technology efficacy, efficiency, and innovation including development of a sustainable operating model for delivery of efficient services and products to the division.
5) Oversee the division’s technology and data environment to ensure continuous innovation and adoption of the latest tools and capabilities to meet MA’s needs with a focus on the customer experience. Integrate and uphold a high standard for user experiences across all stakeholder interactions, products and services within MA and the Board. Continuously focus on enabling, developing and designing tools and products that meet MA’s needs underscored by sound and consistent documented business practices
6) Collaborate with the Administrative Team and Board partners to develop approaches and programs to continually develop team members and build a group with optimal skill sets to meet the evolving needs of the organization.
7) Oversee the development of IT governance processes. Create, document, and enforce principles, standards, technologies, resources, and policies for technology strategy and delivery. Establish a process to evaluate the efficiency of ongoing efforts to ensure business value results through the delivery of data and technology solutions.
8) Build strong working relationships with colleagues in partner divisions at the Board. Represent the division, the Board, or the System, on committees or in meetings with other divisions, the Reserve Banks, other agencies, professional conferences, or other outside groups.

Employment is also contingent upon meeting the Board’s requirements for accessing information relevant to the job and the completion and satisfactory adjudication of relevant background investigations.

This position requires location in Washington, DC and offers flexibility for telework.

III. KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS:
1) Advanced degree or equivalent professional experience in business administration, public policy, business or information technology, or a related field.
2) A minimum of 10 years of experience within a technology organization managing people, including 5 years or more in a senior management or a leadership role supervising manager of managers; AND substantive knowledge and experience leading the strategy and delivery of technology capabilities, data and information management, and portfolio and program management solutions to a large, complex organization.
3) Strategic thinker with demonstrated strong project execution and project management capabilities, analytical and reporting skills.
4) Demonstrated experience and commitment to fostering collaboration and employee engagement across all organizational levels from senior executive to entry-level staff.
5) Exceptional analytical skills, organizational savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics.
6) Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development, and make budgetary recommendations.
7) Ability to balance competing interests among a variety of clients/stakeholders and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products.
8) Strong ability to communicate effectively, both orally and in writing, with all levels of staff and management.

IV. OFFICER SPECIFIC POSITION RESPONSIBILITIES:
1) Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies.
2) Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies.
3) Fosters a continuous learning culture.
4) Exercises appropriate judgement and decision-making in complex situations.
5) Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies.
6) Demonstrates strong leadership and management skills aligned to the Board’s espoused values.
7) Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs.
8) Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.

V. BOARD COMPETENCIES:
1) Decision Quality: Makes timely, thoughtful, strategic decisions
2) Learning Agility: Takes responsibility for building organizational agility
3) Drive for Excellence: Delivers results by developing shared vision and direction for the organization
4) Perspective and Strategic Agility: Leads and acts with the future in mind
5) Collaborative Relationships: Sets the tone for collaborative organization
6) Effective Communication: Effectively speaks and acts on behalf of the Board

VI. PERSONAL RELATIONSHIPS:
1) Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility.
2) Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility.
3) Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model.
4) Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.

VII. INTERNAL MANAGEMENT RESPONSIBILITIES:
1) Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff.
2) Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management.
3) Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility.
4) Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.

VIII. POSITION DEMANDS:
1) Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the division’s and Board’s missions.
2) Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service.
3) Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters.
4) Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings.
5) Ability to operate under pressure to meet deadlines accurately and in a timely manner.