How to Apply

NOTE: A cover letter is required for consideration for this position and should be attached as the first page of your resume in a single document to be uploaded in the online application. The cover letter should address your specific interest in the position, and the skills and experience that directly relate to this position.

Summary

The Associate Director of Student Records leads auditing and student records operations for mainstream Literature, Science, and the Arts (LSA) undergraduate students. As the largest college on the Ann Arbor campus, LSA serves over 18,000 undergraduate students in over 100 degree programs.

The Office of Student Academic Affairs (SAA) plays an important role in the undergraduate educational mission of LSA. Sitting within LSA’s Division of Undergraduate Education (UGED), SAA serves as an advocate and support for all LSA undergraduate students. SAA provides support to students, faculty, and staff who are navigating challenging situations and in creating an inclusive learning environment. The office also provides guidance on college academic policies, manages the exception process, and oversees the academic misconduct process for LSA. Lastly, SAA includes the degree auditing unit for the college which supports academic policy and registrar-associated functions.

Responsibilities*

The Associate Director of Student Records in the Office of Student Academic Affairs is responsible for providing leadership of auditing and student records for mainstream LSA undergraduate students. Functioning in a registrar-like capacity, they are responsible for overseeing the operations and processes related to auditing and student records and the development of initiatives to enhance students' experiences with effective and accurate service The Associate Director/Registrar will also work closely with the university registrar and serve as a resource to academic advisors and staff in academic departments.

The successful candidate will play a key role in updating and maintaining processes and procedures related to auditing and student records. They will be expected to keep abreast of industry trends, research enhancements, and routinely make recommendations for process and procedural improvements. The Associate Director of Student Records will provide advice and guidance to students, faculty, and staff relating to graduation policies, academic requirements, and registration issues. They will also be expected to cultivate relationships across the university, particularly with the University Registrar and similar counterparts in the other schools/colleges at the University of Michigan.

Leadership and Administration of Auditing and Student Records (50%)

• Oversee the graduation audit process including informing, tracking, and graduating students
• Oversee the management of mainstream LSA student records including the processing of: term withdrawals, late add/drop, major/minor declarations, grade changes, incomplete time extensions, academic probation, etc.
• Maintain and update processes related to ROTC and athletic certifications
• Monitor and evaluate systems and procedures related to auditing and student records, recommending and implementing changes to improve delivery of services, improving student satisfaction, and creating greater efficiency
• Develop and implement student-facing initiatives to address common graduation/commencement and registration/record issues and questions
• Research and benchmark trends and best practices related to auditing and student records
• Monitor compliance with FERPA and other relevant laws and/or university policies
• Maintain the LSA Academic Calendar, LSA Course Guide, and LSA Bulletin
• Collaborate with the University Registrar, UGED staff, and departments on auditing and student record issues, including the training of departmental staff on auditing systems and processes

Supervision (30%)

• Provide leadership and direct supervision for a team of 5-7 professional staff
• Implement efforts to recruit, retain, supervise, and support a diverse professional staff
• Oversee the year-round performance management process and salary program for all supervisees
• Actively engage direct reports in development and growth opportunities throughout the year

Foster Partnerships (20%)

• Build and foster relationships between the Office of Student Academic Affairs and other units within LSA and across campus
• Develop and coordinate projects and collaborations with campus partners in support of the undergraduate student experience
• Liaison with the LSA Curriculum Program Specialist, University Registrar, Office of Admissions/Credit Evaluations, and other school/college registrars
• Engage with registrar-oriented organizations (AACRAO, MACRAO, etc)

Supervision Received

General supervision is received from the Director of the Office of Student Academic Affairs.

Supervision Exercised

Functional and administrative supervision is exercised over 5-7 full-time professional staff.

Required Qualifications*

• Advanced degree
• At least five years of experience in student records, auditing, or similar area
• Demonstrated ability to supervise, train and develop staff
• Experience with student information systems (i.e. Banner, PeopleSoft, DegreeWorks)
• Track record of improving and innovating operations
• Knowledge of academic and governmental regulations, including the Family Educational Rights and Privacy Act (FERPA)
• Ability to manage multiple projects and tight deadlines
• Strong commitment to diversity, equity and inclusion, including experience working with students from diverse backgrounds and identities
• Proven ability to successfully work in a collaborative team environment
• Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty
• Strong attention to detail
• Strong written and oral communication skills
• Ability to maintain the integrity of confidential materials and student information

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, fulfill the College’s Values, and sustain the excellence of LSA. To learn more about LSA’s Strategic Vision visit https://lsa.umich.edu/strategicvision. Details regarding diversity, equity, and inclusion in LSA can be found at https://lsa.umich.edu/lsa/dei.html.

The University of Michigan and LSA are committed to the ongoing development of a workplace culture supportive of personal and family life, which includes benefits, resources and tools promoting work-life flexibility. SAA strives to support work flexibility options while maintaining a high level of on-campus student support in alignment with the college’s residential experience. To learn more about the University’s generous and competitive benefits package visit https://careers.umich.edu/benefits/.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.