Job description

ASSISTANT STUDIO MANAGER

Any person in the role of Assistant Studio Manager should be a highly passionate, hardworking, self-starting, flexible member of the P.volve Studio team who lives and breathes our method and business. We love it, we believe in it, we practice it and we change the lives of people around the world with our accessibility and our method. P.volve offers you the opportunity to be a part of a company that feels more like family whose values and culture are top priority. As a member of the studio team, the Studio Coordinator impact will be felt immediately.

P.volve is a resistance-based, high intensity, low-impact fitness method that strengthens, sculpts and energizes the entire body. We help everyone look and feel their best by connecting mind to muscle in every workout. P.volve has three main facets of our business: a streaming platform with hundreds of accessible workouts, a full suite of cutting-edge and proprietary equipment and three studios in major markets including New York City, Chicago and LA. P.volve is revolutionizing the fitness industry and poised for rapid growth.

Assistant Studio Manager should be able to deliver positive customer facing attributes and drive to help build our brand and bring us to the next level. Team members should feel inspired to enhance the four-wall experience, including strong guest engagement, maintaining a spotless facility, and focusing on informing all customers of the best membership opportunities.

ASSISTANT STUDIO MANAGER DAILY ROLE & RESPONSIBILITIES

Support the studio manager in achieving all primary and secondary Studio Key Performance Indicators: Total Studio Revenue, First Time Clients, First Time Client Conversion, Sales & Customer Satisfaction

· Be present for class check-ins

· Assist in preparing studio coordinators to pitch all leads’ first class

· Roleplay (Phone-In’s, Overcoming Objections, Member Issues, etc.) with Team

· Capture Daily In-Studio Content for Social Media Posts

· Respond to DMs, Engage w/ Commenters, Etc.

· Reach out to all Members Bi-weekly with:

o Credit Cards Expiring in Next 2 Weeks

o Account Balances

· Reach out to:

o Yesterday’s First Class No Shows Missed Sales

o Today and Tomorrow’s First Classes Booked

o Complete 100 Daily Contacts

o 80% SM; 20% Studio Coordinators

· Respond to leads as responses come through

· Assist with Processing Membership Cancellations and Membership Freezes

· Assist with Reengaging Cancelled Members Quarterly

· Coordinate Studio Coordinator scheduling and confirm Studio Coordinator Sub Requests

· Post “We’re Hiring” Social Posts and job postings (mostly indeed) if needed

· Project manage the business/neighborhood outreach initiative and Amplitude weekly projects

· Willingness to perform all other duties as assigned by Studio Manager

· Assist with Corporate team initiatives that interact with the Studio and require additional hands on deck

· Coordinate Cleaning Schedule

· Order collateral as needed

· Order Necessary Studio Supplies

· Open shipments and instruct SCs what to do with items

· Other projects as needed

Requirements:

· Bachelor’s degree in business management, Financial Management, or related field preferred or a combination education and relevant experience

· Confident in generating personal sales and training Studio Coordinators

· Ability to manage and drive multiple revenue streams including memberships and retail

· Previous management or supervisory experience required

· Must have excellent communication and strong interpersonal skills in person and over the phone

· Must be solution-based and results oriented, competitive spirit

· Ability to recognize areas of improvement and make changes using good judgment

· An affinity and passion for fitness

· Professional, punctual, reliable, and neat and organized

· Strong attention to detail and accuracy

· Trustworthy and ability to handle confidential information

· Ability to work harmoniously with co-workers, clients, and the general public

· Proficiency with computers and Studio software

· Ability to work a flexible schedule with nights and weekend availability

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• New York, NY 10012: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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