Job description

Position Overview:
In partnership with the Store Manager, direct all activities required to achieve all store goals, including financial objectives, client service, human resource management, operational controls, payroll and operating expenses, loss prevention, and merchandise presentation while driving both associate and client engagement.

Primary Responsibilities/Accountabilities:
Partners with Store Manager to lead and direct all store activities
Embraces our values & sets an example through his/her behaviors
Responsible for compliance with all ANN INC. practices and procedures
Additional responsibilities as assigned by the Store Manager

Direction/Revenue Generation:
Directs client service efforts that are consistent with ANN INC. standards, to increase transactions and capture client opportunities
Drives a business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue
Understands how to maximize daily business by proactively managing team to embrace ANN INC. service standards while effectively performing Store Leadership responsibilities
Drives toward store’s achievement of quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory Shortage, Operational Assessments, and Credit Cards)
Analyzes business reports to identify, gain understanding, and recommend solutions to missed opportunities and to positively impact store performance

People Management:
Models ANN INC.’s Purpose, Values & Behaviors while holding associates responsible for their actions
Fosters a client focused team environment by driving volume and anticipating clients’ needs
Assists with development of team to accomplish store’s business objectives through recruitment, selection, coaching, investment, engagement, retention, and motivation
Provides exceptional client service by role modeling the ANN INC. service standards. Takes responsibility to immediately address client concerns
Participates in delivering an engaging assimilation and investment experience that is personalized and positions on Associate for excellence in fole and career progression over time through the use of ANN INC. tools
Adheres to Human Resource standards by following the general practices outlined in Company policies, procedure, standards and guidelines
Communicates appropriate goals, results (e.g. financial performance and productivity), and directives
Actively manages associates’ client service skills by providing informal and formal feedback
Assists in the recruitment, attraction, selection, and hiring of diverse talent
Holds self and associates accountable for achievement of financial results and statistical standards
Constructively confronts and provides timely feedback to help resolve conflict
Seeks a continuous learning environment by requesting input and involving others
Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach
Assists in the development of associates by delegating appropriately and matching talents with tasks, while recognizing accomplishments
Supports Store Manager to foster team commitment through building relationships and recognizing individual contributions
Forms networking relationships with internal and external peers
Shares information and communicates clearly and in an accessible manner to all levels
Leads by effectively managing through change and adversity

Operational Excellence:
Executes brand visual standards and standard operating procedures
Prioritizes and leads execution of task directives within designated timeframes while using tools and resources to drive a high level of productivity (e.g. Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process)
Adjusts weekly schedules as needed to maximize productivity and control payroll spend
Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
Supports Loss Prevention practices and completes operational assessments to protect company assets
Maintains the store’s organization, appearance, and cleanliness according to SOP’s
Uses available resources to assist in executing tasks/directives
Ensures compliance of with all policies, practices and procedures and all federal, state, and local laws
Leverages tools, processes, and best practices to drive operational excellence and consistently execute SOP’s

Product/Brand Management:
Executes visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
Uses product knowledge tools to execute directives and interpret Store Sets
Executes company brand initiatives to the physical store layout
Supports continuous product movement based on company directives, client profile, and store sales
Integrates strategic activity on the floor, which includes recovery and restocking
Understands and can clearly articulate the company’s band positioning
Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
Applies knowledge of product with internal and external clients
Represents the brand and hold associates accountable to expectations
Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
Understands ANN INC.’s competitor and communicates competitive landscape

Position Requirements:
Human Resources: Proven ability to recruit, develop, and retain team
Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority
Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
Leadership: Ability to respectfully challenge and motivate associates
Merchandising: Knowledge of visual standards and techniques
Communication: Demonstration of strong verbal and written communication skills
Business Analysis: Knowledge of store reports in order to maximize performance, drive volume, and react to trends in the business
Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability
Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around sales floor, stock room, and office

Educational Requirements and Experience:
Minimum Requirements: Associates or Bachelors Degree preferred
Supervisory/Management experience in the service industry preferred

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Byron Center, MI 49315: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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