Job description

ARE YOU LOOKING FOR A NEW CHALLENGE AS AN ASSISTANT SERVICE MANAGER?

Airstream Adventures

Airstream Adventures has joined the Lithia & Driveway (NYSE: LAD) family; one of the largest automotive retailers in the U.S., and one of the fastest-growing companies on the Fortune 500.

Assistant Service Manager Schedule is Tuesday – Saturday, 8:00AM – 5:00PM

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Airstream Adventures is looking for a dynamic individual to partner with our Service Manager to help grow the department and raise the bar with Guest satisfaction. The most successful candidate will be driven to meet business goals, take ownership, have a strong sense of self-awareness and a passion for the people, product, and culture. If this sounds like you, you may be just what we’re looking for! We are willing to train the right person. Are you a Service Advisor that has the above qualities and would like to learn to lead a team? Do you have strong customer service experience and love finding solutions? Or maybe you have experience in a different field but possess the qualities above! We are open on your experience and looking to find the right person for our team!

In this role, your main responsibility will be writing service - initiating services and repairs by ascertaining unit performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; upselling services and products; maintaining Guest records. You will be a critical partner for the Service Manager, as well as serving as the department's primary contact with Guests, vendors, and representatives. If you have Service Advisor or Management experience in RVs, that's a plus! If this sounds like the right opportunity for you, apply today!

ABOUT AIRSTREAM ADVENTURES

Founded in 2010 to fulfill the need for a sales and service experience that was equal to the Airstream brand, we exclusively sell and service Airstream Travel Trailers and Airstream Motorized Coaches. We quickly expanded to several locations. We pride ourselves in providing the inspiration and freedom to explore new lands, rekindle old adventures, and discover new friendships without boundaries. We have locations in Portland, OR, Milton WA, Spokane, WA, Caldwell, ID, Fairfield, CA, and Morgan Hill, CA.

Our purpose is to provide our Guests with the opportunity to create memories and adventures in an Airstream that will last for generations and our team members with the opportunity to grow professionally and personally. We believe that when we put people first, financial rewards will follow. Our priority is to hire people with the right aptitudes that share our values and fit into our culture.

A DAY IN THE LIFE OF AN RV ASSISTANT SERVICE MANAGER / SERVICE ADVISOR

As our RV Assistant Service Manager, you assist the Service Manager in directing the activities of all service-related staff ensuring exceptional Guest Service and the attainment of Lithia’s performance targets. You help manage the daily business and workflow for the Service Advisors & Service Department. As a hands-on mentor, you demonstrate exceptional Guest service and attention to quality as you assist and remove obstacles with Guest repair orders, and escalated Guest issues. You work hard to create a positive and professional atmosphere for our Team Members and Guests alike.

During the diagnostic, quote, repair, and invoicing (or claim creation) processes, you oversee the total management of work orders, which includes direct contact with Guests. You carefully review and manage service reports. Your job is also highly collaborative as you coordinate efforts with the Service Manager, Foreperson, Parts Manager, Sales Manager and Service Advisors to create an exemplary Total Guest Experience. You focus on improving productivity while increasing operational efficiency, controlling internal costs, and consequently enhancing profitability. You get great satisfaction out of making sure that our Guests are able to continue fulfilling their dreams of creating memories and adventures in an Airstream!

QUALIFICATIONS FOR AN RV ASSISTANT SERVICE MANAGER

• Basic mechanical understanding
• Must possess a strong understanding of the dealership service process.
• Strong communication, attention to detail, and follow-up skills.
• Proficient in the use of Microsoft Office 365 (Excel, Word, PowerPoint, Outlook).
• Experience communicating with Guests face-to-face, on the phone, and via email.
• Previous experience and basic knowledge of accounting principals
• Must possess a valid Driver's License with a clean, insurable, driving record.
• Highschool graduate or equivalent
• Previous Service Advisor experience, preferred.
• Prior experience as a service technician, a plus.

READY TO JOIN OUR TEAM?

With a mission of Growth Powered by People, Lithia & Driveway continuously creates new opportunities for our people. We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported. With core values to Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun, we believe in celebrating success and cheering one another on!

The salary range for this position is $110,000.00 to $145,000.00. This position is also eligible for bonus opportunites such as upsell bonuses, and a percentage of the service department's adjusted gross.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Type: Full-time

Pay: $110,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Clackamas, OR 97015: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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