Provides leadership for the Registration and Records area of the Registrar’s Office. Responsible for ensuring that the Office of the Registrar and its processes maintain compliance with university, state, federal, and other regulatory groups. Manages the hiring, training and supervision of office professional staff. Coordinates and manages registration and records-related activities for all CMU students and is responsible for maintaining the integrity of all current and prior Central Michigan University students’ academic history. Approves exceptions regarding the drop deadline, individual course withdrawal deadline, credit/no credit deadline, and full semester withdrawal deadline.

Required Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Two years professional experience in a student service area.
Ability to make decisions that require a significant degree of autonomy.
Experience working with a student information system.
Supervisory experience in a student service environment.
Ability to schedule, coordinate and supervise special projects involving staff and other resources.
Demonstrated positive interpersonal skills.
Demonstrated ability to communicate effectively and project a positive image.

Preferred Qualifications

Ability to keep and maintain records, prepare reports, and analysis concerning such reports.
Thorough knowledge of office practices and procedures.
General working knowledge of computer systems and familiarity with SAP.
Experience in a higher education environment.

Duties & Responsibilities

Responsible for providing leadership to the records and registration unit.
Oversees and supervises staff. Will recruit, hire, train, direct daily activities, evaluate, discipline and develop the staff to ensure accurate and timely customer service and service delivery.
Ensures transactions by all personnel within the assigned unit are performed in compliance with applicable University, federal, state policies and procedures.
Interprets, explains and enforces university policies related to records/registration to students, faculty and staff.
Collaborates with academic department offices to resolve registration and academic history problems.
Collaborates with external sources to determine authenticity of CMU transcripts and determining proper course of action in the event of fraudulent transcripts.
Determines appropriate exceptions to register students or modify academic history.
Investigates appeals and authorizes/denies exceptions or extensions to policies.
Monitors listservs, websites, federal registry and state legislature regarding compliance issues and advise management.
Oversees and continuously improves processes related to student records and registration, including but not limited to, grading, enrollment verification, registration exceptions, transcript requests, student enrollment reporting, and institutional audits.
Oversees the generation of accurate and timely enrollment reports, profiles and data sets in compliance with state and national requirements. Includes managing and monitoring transmission of data to third parties such as the National Student Clearinghouse, the National Student Loan Data System (NSLDS), the Michigan Center for Educational Performance and Information (CEPI), and others.
Responsible for maintaining the integrity of all student academic history.
Proposes solutions to problems of a sensitive nature both orally and in writing.
Assists in the development, revision, and implementation of academic and administrative policies.
Other duties as assigned.

Supervision Exercised

Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU’s culture of excellence.

Message to Applicants

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Applicants are strongly encouraged to submit recommendation letters.

Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Sunday, November 26, 2022.

Employee Group

Professional & Administrative -Salary

Staff Pay Level

Pay Range

$50,000 - $58,000

Division

Student Recruitment & Retention

Department

Registrar's Office

Position Status

Regular

Position End Date

Employment Status

Full-Time

FTE

1.00

Position Type

12 month

Weekly Work Schedule

M-F 8am - 5pm, evenings and weekends as required

Location

Mount Pleasant, MI

About the Department

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.