Job description

Assistant Project Manager
3rd Shift Work Schedule

Looking to become part of an energetic team? Are you interested in continuing your career in a high-demand industry? Is a culture focused on integrity & accountability important to you? Snap Install could be a good match for you.

We are seeking an ambitious Assistant Project Manager to join our innovative and hard-working project management team. Acting as the front-line of communication, our mission is to provide peace of mind for our partners by anticipating and understanding the needs of their business or organization.

WHO WE ARE: At Snap Install, we focus on developing and executing turnkey solutions that solve every aspect of our partners’ installation needs. Representing many high-demand industries that range from digital signage and healthcare integration to audio/video installation, we embed ourselves in our partner’s processes to help understand their world and create customized solutions tailored to their needs.

As a leading nationwide service provider, we continue to support our partners through quality installations across multiple industries throughout the United States and Canada. We supply our partners with a diverse network of qualified technicians with extensive industry experience and resources.

WHO WE ARE LOOKING FOR: A successful candidate is eager to learn, self-motivated, organized, and able to multi-task in a fast paced environment. Working with a wide variety of individuals and personalities, being able to adapt to different communication styles is key. Utilize your conflict resolution skills by handling order escalations as necessary.

WHAT YOU WILL BE DOING:
Project Management:

• Develop an understanding of relevant client solutions, products, technologies, and common challenges in order to oversee jobs and serve as an initial escalation point.
• Generate quotes and scopes of work for clients.
• Quickly and fluently build orders in service management system, with minimal errors. Consistently update system with clear, effective notes.
• Schedule and coordinate jobs with technicians, effectively addressing scope and price. Gather all necessary logistical and technical information, and prepare technicians for on-site work.
• Monitor job progress, serving as an escalation point and resolving minor barriers. Confirm, review, and approve deliverables. Coordinate with manager on larger escalations.
• Close completed jobs, including billing and documentation, and share necessary information back to the client.

Rollouts:

• Participate in the preparation and organization of project data, statuses, dashboards, and reporting for multi-site projects/rollouts.
• Manage the day to day work of multi-site projects/rollouts.

Business Acumen:

• Strategically determine best path to project success, considering timing, technician skill set, project risks, and margin.
• Anticipate potential problems and work with manager to develop a course of action to mitigate.
• Manage and prioritize workload and daily schedule.
• Demonstrate an ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome.
• Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables.
• Understand and adhere to standard operating procedures.

Relationship Management:

• Develop relationships with technicians, clients, and co-workers that promote effectiveness and mutual success. Advocate and influence for best outcomes.
• Serve as primary contact and SME for a few client relationships. Recognize opportunities to improve operational effectiveness and coordinate with Manager. Participate in relationship reviews.

Team:

• Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation.
• Serve as an escalation point and subject matter expert for other team members.
• Support new peers through basic job training.
• Occasional local and national travel, as required.
• Perform other duties as assigned and deemed appropriate.

Qualifications:

• High school diploma required
• Associate’s or bachelor’s degree preferred
• Occasional night and weekend work

Experience:

• 1+ year of applicable experience

Skills:

• Understand the fundamentals of coordinating resources and timeline applications is preferred.
• Adaptable.
• Well organized, detail oriented and analytical; with the ability to work autonomously in a high-volume work environment.
• Strong verbal and written communication skills.
• Proficient critical thinking; with the ability to identify problems and formulate decisions independently.
• Strong interpersonal and relationship-building skills.
• Computer proficiency in the use of email and Microsoft Office. G-Suite and Salesforce experience is a plus.
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required.
• Ability to obtain detailed knowledge of services and technical applications.

ADDITIONAL INFORMATION – WE TAKE CARE OF OUR PEOPLE:
Perks & Benefits:

• Year-End Discretionary and “On the Spot” Bonuses
• Paid Time Off
• Spontaneous Company Lunches
• Casual Attire
• Medical, Vision, Rx, and Dental Insurance
• Life Insurance
• Short and Long-Term Disability
• Parental Leave
• 401(k) Discretionary Matching Program
• Free, Independent Financial Advisory Services
• Opportunity for Growth

FUN!

• Giving Back to the Community
• Performance-Based Rewards
• Sporting Event Tickets
• Company Outings
• Fantasy Football League
• Company Happy Hours

Job Type: Full-time
Compensation depends on experience.

Job Type: Full-time

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