Job description

Position: Assistant Office Manager / Customer Service

About True View Windows and Glass

Palo Verde Glass and Screen ("Palo Verde"), a True View Windows and Glass Company, is a local leader in window and glass replacement for both residential and commercial customers. Palo Verde is seeking to accelerate its growth in both existing and new markets. The Palo Verde / True View difference is our unrelenting focus on customer service, integrity, and quality workmanship. Our valued TEAM members are integral to our success.

About the Position

Palo Verde is seeking an assistant office manager / customer service representatives for our growing team in Tucson, Arizona. The position will provide support to our office manager as well as homeowners and account customers in the Tucson area. The ideal candidate is experienced in the windows, showers and/or glass. We are looking for someone who is self-motivated, ambitious, dependable, and excited by the opportunity to help grow our team at Palo Verde / True View. Strong customer service skills and attention to detail are a must. Pay DOE

Responsibilities Include:

· Answer inbound calls quickly and professionally. Gather information necessary to provide price quotes for services requested.
· Assist customers with questions regarding products and services.
· Communicate with customers via email correspondence or verbally to provide follow-up information, request signatures, deposits, and/or payments.
· Maintain a respectful manner over phone and in person with customers / employees.
· Resolve any customer issues.
· Update and maintain customer files including creating projects, inputting notes, appointments, etc. in CRM program.
· Monitor and maintain assigned accounts. Research and follow up on potential sales opportunities.
· Maintain product knowledge.
· Maintain conversion and sales goals. Strive to meet all personal and departmental goals.
· Assist walk in customers.

· Misc accounting duties as needed. (AR, AP)

· Post customer deposits / payments.

· Other duties as assigned.

Required Qualifications

· Prior customer service experience.

· Knowledge of glass and glazing industry preferred.

· Solid organizational skills including attention to detail and multitasking.

· Must be self-motivated and have strong time management and organizational skills.

· Computer literacy. Experience using Outlook, Word, and Excel. Prefer experience with Salesforce.

· TEAM player.

· Candidate must pass a drug test and background check.

· Quickbooks experience a plus.

Benefits

As a team member at one of the fastest growing window and glass companies in Arizona and Colorado, you will receive:

· Competitive compensation

· Full benefits including Medical, Dental, Vision and Life coverage (Company pays 50+% of medial premiums and provides a paid life policy)

· 401(k) with match

· Paid time off including holiday pay

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 2 years (Preferred)
• glass or window: 1 year (Preferred)

Work Location: One location

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