Job description

Purpose

Assisting the General Manager in maintaining company standards, policies and procedures throughout the entire store with effective communication between departments, regional team and corporate office.

Key Responsibilities

• Supervise, coach, guide and mentor the tasks of the Visual Commercial and Store Management teams.
• Guarantee that the merchandise and store image meet corporate standards.
• Monitor the store's sales and control the budget of the hours based on productivity.
• Support the overall appearance of the store by managing work/facility orders including fixture updates in addition to décor and marketing.
• Coordinate the organization of inventories with Head of Store Operations.
• Strong scheduling management and communication with staff (Orquest) Authorizing PTO/time off requests, absences and security procedures.
• Resolves customer service issues in the moment and follows up with corresponding corporate department as needed.
• Organize daily resources and priorities of the store.
• Communicate with HR and Recruitment store hiring needs based on budget and productivity.
• Identifies high potential employees to participate in LEAP Potential Program.
• Conducts onboarding for new hires in addition to training and development of the team.
• Promotes the tidiness and cleanliness of the store by leading through example.
• Comply with the company's H&S policy ensuring the correct functions of the store's safety equipment.
• Monitoring the store for potential risk or hazard. Ensures the company's risk prevention measures are followed.
• Working with other departments and regional team.

Personal Profile

• Fashion retail managerial experience required (2yrs min)
• Excellent customer service experience
• Results-based approach
• Excellent analysis, prioritization and organizational skills.
• Ability to work well under pressure and delegate tasks
• Articulate with excellent communication skills.
• Strong numerate and literacy skills.
• Energetic & enthusiastic with good interpersonal skills.
• Strong initiative & self-motivation.
• Strong negotiation and conflict management skills.
• Ability to see bigger picture and to think "out of the box".
• Open/flexible to work varied hours including nights, weekends and or holidays.
• Ability to maintain professional standards of personal presentation, in order to represent the image of the brand.
• Passion for fashion.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.
Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

JOIN US NOW!

EOE/DFW

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Application Question(s):

• Are you 18 years of age or older?

Work Location: In person

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