LaTour Hotels and Resorts, Inc., is now hiring for an Assistant General Manager at our Coconut Palms Beach Resort 2 location in New Smyrna Beach, FL! LHR offers an excellent benefits plan including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! LHR contributes to an ESOP and is an EOE!

Assistant General Manager Job Description

• Division & Department: Administration
• Job Status: Full Time
• Reports To: General Manager
• FLSA (exempt or nonexempt) Status: Exempt
• Positions Supervised: Typically Front Desk, Maintenance, and Activities staff, but this may vary by location.

POSITION SUMMARY

The Assistant General Manager coordinates the activities of resort personnel as directed by the General Manager and assists him/her with the management of resort operations. This position helps ensure the overall quality of the resort and achievement of operational goals as well as owner and guest satisfaction.

ESSENTIAL FUNCTIONS

The Assistant General Manager:

• Assigns duties to staff, observes performance, and provides training and other assistance to ensure consistency with regard to resort policies, operations procedures, safety standards, and quality outcomes.
• Selects or assists in the selection of property operations staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions.
• Conducts, or assists in conducting, staff meetings.
• Receives and resolves, or assist in resolving, guest complaints, and employee issues.
• Maintains accurate records, including direct bill accounts, credit card receipts, registration cards and night audit reports.
• Adheres to all company procedures, including all operating procedures and internal audit requirements.
• Inspects resort for cleanliness and appearance and ensures that below standard items are promptly addressed.
• Purchases supplies or services from outside vendors, such as landscaping, housekeeping supplies, and maintenance supplies, and manages these relationships.
• Plans and administers training.
• Conducts and/or schedules industry training classes relating to safety, proper procedures, and service guidelines.
• Ensures that proper cleaning procedures are established to ensure the cleanliness of the facility.
• Directs and coordinate with the engineering team to ensure the department is maintained and that all mechanical equipment is in good working order; ensure implementation of preventative maintenance.

Food & Beverage Functions:

• Assist in conducting F&B meetings, providing objective and constructive feedback to associates.
• Listen to associates concerns and deal with challenges in a timely manner.
• Monitor restaurant activities and troubleshoot problems.
• Ensure that guest satisfaction is consistently obtained and maintained
• Operate Microsoft program in computer.
• Perform any general cleaning tasks using standard established cleaning products to adhere to health standards.
• Conduct Monthly food and beverage inventory by the 3rd of each month
• Participate in the development of short and long term financial and operational goals of the restaurant
• Maintain compliance of all local, state and federal laws and regulations
• Additional duties as necessary and assigned.

OTHER FUNCTIONS

The Assistant Manager may also:

• Perform the functions of the General Manager in his/her absence.
• Cover shifts in all departments as scheduled by the General Manager.
• Correspond with group and travel agents to answer special request for units and rates.
• Assist with sales and marketing efforts as directed.
• Answer inquiries pertaining to resort policies and services.
• Assist the General Manager in annual budgeting efforts.
• Perform other duties as needed to ensure smooth property operations.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

This position requires a high school diploma or GED. Two year degree preferable.

Experience

This position requires at least one year of experience in a position that interacts with customers, preferably in a hospitality organization.

LHR's Core Competencies

• Customer OrientationA focus on meeting and exceeding customer expectations; a continuous awareness of how all work tasks and daily activities impact the customer.
• Oral and Written CommunicationThe ability to recognize and appropriately communicate critical information; a focus on professionalism and etiquette in all communications.
• Conflict ManagementOrientation toward solutions in times of conflict; ability to maintain composure of self, influence composure of others, and effectively mitigate conflict situations.
• Self-DisciplineA natural tendency toward achievement of goals and thorough completion of all tasks; ability to work through unforeseen obstacles and maintain focus on overall expectations.
• Professional ConductContinuous positive representation of the organizational brand; awareness of ones surroundings and the ability to develop professional relationships with all staff.
• Adaptability to ChangePositive approach to minor or major changes; the ability to help others maintain a positive attitude through times of change

MANAGER COMPETENCIES:

• SupervisionA focus on the safety and security of others in the work environment; ability to observe, monitor and be accountable for the active work of multiple individuals or tasks.
• ManagementA strong business acumen coupled with a high level of integrity and professional standards; orientation toward protecting the image and brand of the organization.
• Decision MakingAbility to make decisions confidently and swiftly while considering relevant or critical information; accountability for the outcomes of decisions.
• LeadershipContinuous representation of the organizational values; strategic vision coupled with the ability to mentor subordinates.
• Growth and MobilityTendency toward growth and long term achievement; orientation toward learning new tasks and a willingness to consider personal compromises for career advancement.

Knowledge & Skills

• Ambition: The drive to achieve personal advancement.
• Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
• Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Working Under Pressure: Ability to complete assigned tasks under stressful situations.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude: Proficiency with Microsoft Office, and a general knowledge of accounting skills.
• Judgment: The ability to formulate a sound decision using the available information.

Other Requirements

None at this time.

PHYSICAL REQUIREMENTS

Next to each activity insert N, O, F, or C based on the job requirements.

WORK ENVIRONMENT

The Assistant General Manager works inside and outside in different weather conditions, which vary across locations. This position requires various hours to include evenings and weekends and some holidays.