Job description

Alcove, a bustling neighborhood restaurant that highlights coastal New England cuisine, is looking for an Assistant General Manager to join their expanding team.

Owner Tom Schlesinger-Guidelli brings his expertise and professionalism to the TD Garden-adjacent restaurant, known for its one-of-a-kind location overlooking the Charles River and the Zakim Bridge. They are entering their fifth year as a destination in the West End, with a large four-season waterfront patio, an award-winning beverage program, and a thoughtful and modern approach to hospitality.

Scope & General Purpose: As the Assistant General Manager, you will guide and shape the service, operations, and overall guest experience at Alcove Boston. The primary focuses of this role are team leadership with all FOH team members, guest relations, beverage program support, and collaborative work with other team members towards Alcove’s overall success.

The AGM is committed to the following job components, designed to create a meaningful, growth-oriented position:

• Recognize that Alcove success is centered around working with all team members, with varying skill sets and experience level
• Cultivate meaningful relationships with the management team and staff, and impactful guest relations that express a commitment to Alcove’s identity, growth, and guest experience
• Be a business-oriented leader, understanding that smart decision making around purchasing and team scheduling impacts all elements of restaurant operations
• Exude passion for hospitality, restaurant operations, and Alcove as an identity

Schedule: Full-Time, varying schedule, across Alcove’s business hours

Management Structure: Reports to PJ Crowley, General Manager, and Tom Schlesinger-Guidelli, Owner

Management Responsibilities:

• Demonstrate positivity, enthusiasm, and energy for hospitality, through time with guests and staff
• Seek to make the restaurant as busy as possible, maximizing restaurant layout, reservation structure, and overall calendar
• Display commitment to volume-oriented service with precise execution
• Develop initiatives to continually create repeat guests, as well as recover guest experiences
• Support all aspects of front of house operations including assisting with correct setup and breakdown before/after service, cleanliness of restaurant, equipment, furniture, and care of physical plant
• Recruit, hire, train, and coach staff, focusing on the server team across AM & PM shifts
• Utilize Management Log to communicate daily aspects of operations to full management team
• Write weekly schedule for FOH staff, working closely with full management team
• Respond efficiently and accurately to customer feedback, both positive and negative
• Champion all Alcove concept elements including culinary, beverage, and signature hospitality
• Share knowledge and hone teaching skills with staff through daily briefings, training, and continued education
• Oversee the daily service periods, ensuring steps of service and hospitality ethos extend to all areas of the restaurant
• Consistently review operations to identify areas of growth and opportunities for improvement
• Follow all established Food Safety, Alcohol Service, Health Code, and cleanliness practices
• Oversee daily care of physical plant, working with management team as needed
• Follow all HR best practices connected to hiring, training, development, discipline, and termination
• Participate in and help oversee public events, private events, and key Alcove marketing opportunities
• Act as key member of the management team, influencing restaurant operations, both financial and cultural, with a full restaurant focus
• Support General Manager with P&L reporting, budgeting, and other administrative duties, in order to fill in during GM’s absences and develop into higher leadership roles

Job Requirements:

• Minimum 2 years’ experience working in hospitality, management experience preferred
• Ability to work well under pressure in a fast paced, ever-changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• A positive, joyful, upbeat, and energetic attitude – leading by example
• ServSafe Manager/Allergen certified preferred, or willing to complete upon hire

Growth Trajectory:

• This position is being created with an ambitious growth path to General Manager and/or further operational growth

Alcove is an equal opportunity employer. All employment decisions are made without regard to race, color, age, sex, religion, gender, transgender status, gender identity or expression, national origin, disability, genetic information, or other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Strict cleanliness standards in place, mandatory staff vaccination, Covid/sanitation training.

Ability to commute/relocate:

• Boston, MA 02114: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)
• ServSafe (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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