JOB SUMMARY

Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection..

CANDIDATE PROFILE

Education and Experience

• Bachelor's Degree in a related field or equivalent experience.

OR

• 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards.

• Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state).

CORE WORK ACTIVITIES

Monitoring Property Operations

• Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services.

• Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility.

• Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests.

• Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection.

• Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations.

• Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold.

Supporting Profitability and Revenue Goals

• Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy.

• Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Controls the flow and distribution of materials or merchandise and supplies.

Managing and Conducting Human Resources Activities

• Promotes participation in property safety-related programs.

• Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates.

• Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs.

• Mentors and develops direct reports to ensure line of succession for future opportunities.

• Interviews, selects and trains employees.

• Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Apportions work to employees and determine technique to use.