Assistant Branch Manager-Highland Heights
Full Time
Highland Heights, KY
Posted
Job description
The Assistant Branch Manager (ABM) is responsible for all aspects of the daily operations of the branch. The ABM assists the Branch Manager in fostering a member-centric experience, focused on
Improving the Quality of Members’ Financial Lives. Assistant Branch Managers participate in the interviewing, hiring, training, and development of branch employees. The ABM monitors and directs branch employees throughout the course of the day to ensure that members’ needs are met and that all legal and regulatory requirements are followed.
- Oversees all employee activities within the office and is responsible for the daily functions and operations necessary to run the branch.
- Cultivates relationships with members to drive additional sales.
- Answers member questions, solves member concerns, and addresses member compliments and complaints on behalf of the branch.
- Acts as the point person for all operational, regulatory, and compliance activities.
- Is able to resolve complex member and employee-related issues with minimal guidance.
- Demonstrates a thorough understanding and knowledge of GECU products, services, and systems.
- Demonstrates the ability to work within and develop a team environment.
- Evaluates all direct reports and provides regular sales and performance coaching.
- Assumes responsibility for all areas of the branch: sales, service, and operations.
Requirements
:
Two years of experience in operations, sales and service, and/or management experience (prior credit union or banking experience preferred). Must be a highly-effective communicator, coach and multi-tasker with strong time-management and organizational skills. Must demonstrate a positive attitude and professional demeanor at all times.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally, or informally, either verbally or in writing. The position description above is intended to describe the general content of this job. It is not to be construed as an exhaustive statement of essential functions, duties and responsibilities
The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. EOE
PM22
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