Assistant Banking Center Manager - Harwich Port
Job description
SUMMARY:
The Assistant Manager supervises the staff at the Harwich Port Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for bank customers. As a trusted financial advisor, the assistant manager will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the Assistant Manager will provide exceptional care and support to staff in achieving their professional goals.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:
- Oversees and supervises banking center staff for purposes of day-to-day administration of job duties, including scheduling, communicating overall goals, operations and coaching reinforcing principles and values.
- Monitors and decisions management reports.
- Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
- Provides backup to retail staff positions and Banking Center Manager.
- Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
- Performs basic banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption.
- Fulfills all branch closing activities.
- Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner.
- Introduces and advises on the Bank's products and services to appropriately meet customer needs.
- Proficient in determining customer’s existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.).
- Proficient in determining customer needs and recommending to the customer the products and services that best meet their needs.
- Maintains a working knowledge of product and service offerings including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards.
- Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity products and personal loans.
- Safeguards customer trust by upholding duty of customer confidentiality.
- Complies with all required regulations, guidelines, and policies.
- Timely completion of all assigned learning activities.
- Actively participates in banking center meetings and one-on-one coaching sessions.
- Participates/volunteers in community groups and events.
- Additional duties as assigned.
EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position):
- Bachelor’s Degree OR 60 college credits and pursuing Bachelor’s Degree and five years of experience in a financial institution
- NMLS Registration
- Notary Public - may obtain after hire
- Medallion
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum one year cash handling experience required
- Minimum two years customer service experience
- Must have a supervisory aptitude
- Demonstrated management and leadership skills
- Prior customer relationship building experience
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
COMPETENCIES:
- Financial Savviness (Conversant in all Business Lines)
- Problem Solving
- Relationship Building Skills
- Proficient Verbal and Written Communication Skills
- Critical Thinking Skills
- Courage
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Sales Aptitude
- Eager Learner
- Learning Agility
- Superior Customer Service
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