Title: Assistant

Department: Instructional Support Center

Campus Location: Arnold/Main Campus

Salary Range: $16/hour

Work Mode: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

Work Schedule: Monday- Friday, 8:30am- 1:30pm

Position Type: Hourly and Temporary, Non-Exempt

Position Summary

The Instructional Support Center Assistant is responsible for the audit and enforcement of best practices and compliance standards related to section creation, modification and cancellation for courses and programs offered by departments in the School of Continuing Education and Workforce Development (CEWD). This includes ensuring section information and setup complies with MHEC standards for hours and FTE collection whenever a section is proposed or modified by a department staff member. This position also works with department staff and the CEWD Business Services team to manage instructor assignments and grade postings. The Assistant works with students, faculty, vendors, staff, and senior administrators.

This position typically reports to an Assistant Director, Manager, or Director.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

• Provides course section maintenance services through the creation and maintenance of databases of current information on courses, enrollments, course locations, room scheduling, financial information and instructor information;
• Provides backup coordination of the scheduling of room assignments for credit and noncredit Continuing Education and Workforce Development (CEWD) sections at the Arnold campus, Arundel Mills, and Glen Burnie Town Center locations;
• Actively works to resolve inquiries/issues at point of contact using full range of college systems. Communicates tactfully with instructors and students regarding enrollments, class status, room locations, billing issues, and any problems that arise with regard to course offerings;
• Processes registrations.
• Posts grades/sends CEUs;
• Assists in technology innovation implementation to enhance divisional systems to provide processing efficiencies;
• Generates and maintains files for course information, rosters, and certificates.
• Assists in maintaining a filing system for department documentation;
• Composes/prepares a variety of documents, reports and correspondence using college standard word processing;
• Authorizes room requests from Event Services for CEWD classrooms.
• Provides backup office and telephone coverage to disseminate information and respond to inquiries from students, faculty, staff and the public;

Required Qualifications:

A high school diploma or GED.
Minimum one year of administrative support experience in a business or educational environment.
Demonstrated ability to utilize spreadsheets, database systems, and standard word processing at an intermediate level.
Strong customer service and problem solving skills.
Demonstrated commitment to creating an inclusive environment and the ability to deal tactfully with all internal and external constituents.

Preferred Qualifications:

Associates degree preferred.
Ability to function with minimal supervision with attention to details and deadlines including the ability to work a flexible schedule and travel to accommodate the needs of the program.