• Ensure the highest levels of training standards at all Restaurants
• Validate Advanced Crew certifications
• Implement Training & Development programs and systems
• Establish goals for Training Restaurants with Business Unit Leaders
• Execute Training Restaurant Certification and annual Re-Certification process
• Onboard all new Training Restaurants via the certification process and certify all Training Managers
• Conduct and document Training Restaurant visits to evaluate operational effectiveness and MIT requirements
• Execute touchpoints with all Managers In Training [MITs] during each phase of Training; combination of phone calls, emails and face-to-face interactions to gauge performance
• Submit Training Transition Plan (TTP) documentation and verify MIT validations for Training bonuses
• Support Pre and Post New Restaurant Opening Activities including 15, 30, 60, 90, and 120-day Restaurant visits
• Validate the effectiveness of RPS/Training plans and identifies training gaps by assessing objectives, compliance, and providing training on corrective actions
• Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements

• Follow-up on adoption rates of all programs and initiatives for the Business Unit through Restaurant visits
• Support Business Unit in reaching Certified Trainer, Bird Specialist and Cross-Training goals
• Support Area Focus Restaurants as prescribed by the Business Unit Leader
• Schedule and execute Certified Training Manager Classes to achieve expectations; Track Certifications
• Participate in Train the Trainer sessions for Company rollouts; Partner with Business Unit Leader on Restaurant Leader/ Partner Training Sessions
• Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
• Provide feedback on Crewmember, Shift Manager, Operations Manager and Restaurant Leader Development Plans
• Manage ServSafe Certification and report to Business Unit Leader and RLT

• Provide feedback and follow-up documentation on executed rollouts and Training meetings
• Serve as the Subject Matter Expert [SME] for training system development
• Review Period, Quarterly and Yearly Training results to identify gaps and develop/execute Training plans to address
• Actively review and provide feedback on all Training programs in development
• Provide observations, evaluations and feedback on Training effectiveness

Position / Role Requirements

• Participation in meetings and training sessions at the RSO, Restaurants and off-site locations
• Ability to lead, motivate, and empower the Cane’s Crew and Managers
• Ability to align Crew with Cane’s culture by working hard and having fun
• Excellent interpersonal and communication skills
• Ability to recognize problems, set goals and convert plans into action
• Exercises good judgment in decision making
• Open to feedback and to self-improvement
• Holds self-accountable to high personal standards of conduct and professionalism
• Excellent speaking and presentation techniques
• Strong time management skills
• Exceptional interpersonal skills, with the ability to effectively interact with Crewmembers and stakeholders at all levels of the organization
• Superior organization and follow-up skills
• Serves as a role model by demonstrating and up holding Raising Cane’s policies and “How We Do Business” standards

• Required to live within assigned Area
• Ability to Travel 50 – 75%; car and/or travel
• Must be 18 years of age or older
• Minimum of High School Diploma or equivalent required, college degree preferred
• Training certifications desirable
• Previous multi-unit training experience required, minimum 5 years preferred
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
• Minimum of 2 years management experience in the hospitality field required; quick service or fast casual preferred