The Accounts Receivable Support Associate is responsible for maintaining records in accounts within the accounting system in accordance with KWPMC policies. The position is fundamental and as such requires following established policies and procedures with a high level of organizational skills, attention to detail, solid time management and good interpersonal skills

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operates computers programmed with accounting software to record, store and analyze information.

• Ensure that the telephone is answered properly, messages are handled courteously, accurately and responded to in a timely manner.

• Ensure that all e-mails and phone calls are responded to appropriately and in a timely manner.

• Assist residents, property managers, district managers, accountants and association attorneys with questions related to A.R.

• Research ledgers & provide results of researches in a timely manner.

• Update resident information from required documentation.

• Apply customer payments for assigned properties via several lockbox systems, check scanners, ach payments, & web portal payments.

• Process adjustments relating to maintenance, special assessments, parking, and any other charges to resident accounts as needed.

• Copying, filing, & scanning documentation as required.

• Process returned items.

• On a monthly basis, process late fees, finance charges, past due notices & send delinquent accounts to collections attorney as instructed by property.

• Process adjustments relating to late fees & finance charges to resident accounts as needed.

• Special projects as instructed.

• Other duties as assigned.

Competencies;

• Interpersonal and Communication Skills

• Problem Solving/Analysis

• Time Management

• Customer/Client Focus

This position has no supervisory responsibilities.

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

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This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. This schedule may change to accommodate the business needs of the company”

No travel is expected for this position.

• 3 to 5 years work experience in a related field

• Working knowledge of computers and associated programs

• Ability to multi-task, set and manage priorities

• Must have excellent communication and listening skills in order to interact with a diverse and multi-cultural population.

• Keyboarding ability with accuracy at 20 – 35 words per minute

• Must be able to function in a team player organized environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Skills

• MS Excel
• MS Office

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks