You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.

Applications Analyst
PRE-VISIT (BILLINGS CLINIC CLINIC)
req4732

Shift: Varies
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Exempt)
Starting Wage DOE: $26.96 - 31.68

The incumbent in this position serves as the primary technology resource for the clinical, financial and/or 3rd party information systems within a business unit and/or division. Responsibilities include planning and design of business solutions and resources needed to meet business goals/objectives, facilitate the integration of data, information, knowledge and/or systems to support improved productivity, efficiency, decision making, and/or quality outcomes for all clinical, financial or 3rd party roles within Billings Clinic and its regional partners. Position is responsible for implementing and operational support of system configurations, analyzing data, information and information system requirements. Provides technical expertise as a consultant to the user community for Billings Clinic and its regional partners. Responsible for on-going training and education of all user personnel within assigned support areas.

Essential Job Functions

• CORE VALUES:
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• RESPONSIBILITIES:
• Provides day to day operational support for assigned systems. Participates in supported system implementations for Billings Clinic and its regional partners
• STRATEGY:
• Acts as a liaison and expert with the end-user community, and software vendors to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact supported users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with the technical resources and/or software vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes.
• PROFESSIONAL DEVELOPMENT:
• Utilizes lifelong learning skills to maintain current knowledge of trends and developments related to specific role and/or area of expertise as it relates to information management systems and the assigned department, business unit and/or organization. Identifies and seeks out growth opportunities and shares knowledge with colleagues.
• OTHER DUTIES:
• Performs other duties as assigned or needed to meet the needs of the department/organization.
• DEPARTMENT OR LEVEL SPECIFIC DUTIES:
• Strong written and verbal communication/presentation skills.
• Highly organized with attention to detail and the ability to exercise sound judgment.
• Take ownership and accountability of assignments and demonstrating a strong, self motivated work ethic.
• Project management skills with ability to participate in projects and teams.
• Analytical and decision making skills
• Creative problem solving skills
• Healthcare Experience
• Office 365 applications (Outlook, Word, Excel, *PowerPoint and Project)
• Billings Clinic policy and procedures, both organizational and departmental
• Billings Clinic Code of Conduct
• Billings Clinic IT Confidentiality Agreement
• HIPAA and confidentiality requirements
• Billings Clinic Corporate Compliance Program
• Demonstrate a capacity to quickly learn subject and technical matter for assigned applications during implementation, maintenance and updates on supported systems.
• Provide front line application support for Billings Clinic and Regional end-users.
• Provide a bridge role between IT and the user community, communicating and translating between different perspectives or views about operations using different vocabulary to match those views.
• Build and maintain relationships with end-user staff to better understand their objectives, needs and expectations.
• Understand and document operational support and assist with workflow documentation to ensure systems perform as expected.
• Participates in cross-functional teams and projects to ensure integration of new business initiatives within processes and systems.
• Execute test scripts and test plans
• Develops and conducts user training in applications either 1:1 or in a group setting
• Work with external vendors and internal staff/teams within Billings Clinic to troubleshoot system issues, ensure system security, stability, reliability and flexibility to meet business needs.
• Participate in on-call rotation
• Up to 25% travel for regional projects and support
• Supports and models behaviors consistent with the vision, strategy and tactics of Billings Clinic and department/service.
• Adheres to policy and procedures of Billings Clinic and department/service.
• Demonstrate independent mastery of subject and technical matter for assigned applications during implementation, maintenance and updates on supported systems. Ability to train other staff on supported systems.
• Provide front line application support for Billings Clinic and Regional end-users.
• Provide a bridge role between IT and the user community, communicating and translating between different perspectives or views about operations using different vocabulary to match those views.
• Build and maintain relationships with end-user staff and leadership to better understand and anticipate their objectives, needs and expectations.
• Understand, design and document operational support and assist with workflow documentation to ensure systems perform as expected.
• Lead single-functional teams or lead single function within a project, to ensure integration of new business initiatives within processes and systems. Participates in cross-functional teams and projects.
• Execute and develop test scripts and test plans
• Develops and conducts user training in applications either 1:1 or in a group setting
• Work with external vendors and internal staff/teams within Billings Clinic to troubleshoot system issues, ensure system security, stability, reliability and flexibility to meet business needs. Serves as internal escalation contact.
• Participate in on-call rotation
• Up to 25% travel for regional projects and support
• Supports and models behaviors consistent with the vision, strategy and tactics of Billings Clinic and department/service.
• Adheres to policy and procedures of Billings Clinic and department/service.
• This position will participate in multiple project with aggressive timelines to meet project goals and objectives.
• This position has a responsibility for systems that impact the outcomes of patient care and the financial viability of Billings Clinic.
• Under minimal supervision, performs in-depth, complex analysis and develops recommendations and actions to be taken as part of a team and individually. Analysis and evaluation processes require high levels of creativity, logic and the ability to conceptualize as well as break down concepts into detailed components. Analysis requires the use of information structures, information processes and information technologies.
• Aptitude for learning new systems and technology for future incorporation or integration
• Manage multiple responsibilities in a fast-moving, high volume environment
• Work independently and in a collaborative team environment
• Diagnose problems and recommend appropriate solutions
• Ability to interact with others pleasantly, and efficiently
• Customer focused

Minimum Qualifications
Education

• 
  Minimum 4 Year / Bachelors Degree in related field

Other Minimum Qualifications

• Bachelor’s degree and/or equivalent work experience (2+ years). An equivalent combination of education and experience related to the identified tasks, knowledge, skills and abilities will be considered
• Current Montana license/certification/registration as applicable and appropriate to education/training (RN, Pharmacist, MD, Medical Technologist, etc.)
• Current state driver’s license and the ability to be insured to operate Billings Clinic vehicles
• Responsible for providing home internet access and cell phone
• Work with project timelines, resources, deliverables and constraints.
• Support solution delivery to meet organizational needs with assigned applications.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.