Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Application Support Analyst will provide day-to-day application support to business applications, off-the-shelf, custom, thick client, web, and mobile applications. This position will collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks. This position also supports and improves business processes, application use, and the development of performance metrics.

Your Role Accountabilities...

• Timely resolution of user requests and technology issues
• Training of employees on application use, functionality, data quality and reporting and help them resolve application issues
• Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure
• Build and create a knowledge base; ensure other IT team members are informed and educated
• Management of relationship business partners, internal and external technology partners, and vendors
• Analysis and implementation of best practice business processes aligned with the correct technology and tools
• Monitor routine and critical processes and workflows and proactively identify problem trends
• Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data

Qualifications & Experiences...

• Bachelor's degree in Computer Science, related technical field, or equivalent job experience
• 2+ years of IT support experience
• Experience installing, configuring, or supporting business applications

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.