• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

About the role:

Type: Full Time Salaried

Compensation: $60,000 - $90,000 a year

Location: On site preferred. 9201 E. Mountain View Road, Scottsdale, AZ 85258. Remote considered for the right candidate:

Hours: Monday - Friday 8:00 am - 6:00 pm MST and On Call Rotation

;Full Time Days

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits and tuition discount available.

• Maintains internal customer productivity by delivering application support for business critical applications.

• Involvement in design, delivery and support of new applications purchased or created by Matrix.
  • Previous General Coding and MSSQL development experience is required
• Troubleshooting problems with Matrix developed and 3rd party applications.
  • Previous General Coding and MSSQL develpment experience
• Administration of production applications in a predominantly Microsoft Windows environment
• Proactively monitor and maintain the IT environment and react to unplanned events as they arise
• Provide second level technical support for applications deployed into production, development and test environments.
• Work closely with the IT Service Desk, picking up assigned work, and providing timely feedback during execution and completion.
• Support users in their day-to-day use of company IT resources, using innovative solutions to minimize down-time and maximize user productivity
• Perform all work in accordance with established Service Level Agreements
• Implement corporate system security policies and procedures including rights to all systems and network resources within the Company
• Research and develop new solutions and process improvements to ensure prompt and accurate resolution of technical challenges and business issues
• Partner with appropriate teams to conduct and oversee root cause analysis on mission critical or service level failures
• Other duties as assigned.

Education Requirements

B.S. or a B.A. college degree preferred and/or equivalent work experience in an Application Support role. MCSE or other MS certifications.

• 
  At least 1 year Azure Cloud Services
• At least 1 year MS Dynamics 365 experience
• 2+ years experience with Windows Server, Active Directory, Group Polices, Windows permissions and Windows Desktop (Windows 7 and up)
• 2 years troubleshooting/supporting MSSQL back-end solution.
• Prior experience providing operational support for production systems
• Minimum of 4 years technical support experience in a corporate environment required.
• Excellent written and verbal communication skills - ability to stay call and communicate in a professional and positive way.
• Strong troubleshooting skills
• Ability to be flexible, set priorities and meet deadlines in a changing environment
• Must have decision-making skills for problem identification and solution recommendation.
• Ability to thrive in a fast-paced work environment
• Self-motivated and self-starter
• Ability to work as part of a team or independently under minimal direction while demonstrating initiative and using good business judgment
• Able to represent the Company in a positive and professional manner.
• Experience with SQL Reporting Services, Internet Information Services (IIS), Visual Studio and Team Foundation Server

• Meeting SLA’s – Response time, TAT / Resolution
• Successful release management. (Supporting development teams with releases and post implementation support)
• Rapid application release problem resolution. (Work with development teams to quickly identify and resolve problems with applications.
• Rapid resolution to end-user caused application issues.

Supervisory Responsibility: none

Travel Requirements: Minimal

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

• As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against Influenza and COVID-19, unless they are eligible for a specific exemption.