Job Description:

The Application Specialist will support all end users in all approved software applications. They are responsible to assist in maintaining the network infrastructure including but not limited to W2K8 & server W2K12 server active directory, as well as switches wiring and mail applications. They will also assist users with desktop and network applications in this fast-paced work environment.

Job Requirements:

• Support team members with day-to-day technology applications.
• Maintain assigned software and hardware with updates.
• Maintain both network and application security including team access.
• Fulfill user requests for system training and support as needed.
• Assist with development and documentation of team member technology procedures as assigned. Be able to re-evaluate shift priorities dynamically as business needs warrant.
• Be able to work as a team supporting both end users as well as fellow technology team members.
• Thorough knowledge of applicable Company and departmental policies and procedures.

Education and Experience:

• Associates Degree or equivalent work experience.
• Casino experience preferred.
• Two or more years in a technology customer support position or equivalent.

Additional Requirements:

• Must be at least 21 years of age.
• Proficient knowledge in all aspects of network fabric architecture including firewall and layer 3 configuration.
• Application certifications in two or more Company software applications or the ability to demonstrate proficiency.
• Ability to work proficiently in a minimally supervised position with the capability to dynamically adjust daily task priorities.
• Ability to remotely support property applications as assigned.
• Must possess a solid understanding of networking in a Microsoft Windows Active Directory environment, Group Policy administration, Microsoft System Center, Citrix, Hyper-V, UNIX knowledge some help.
• Must have a solid knowledge of Microsoft Office with the ability to assist and train end users.
• Knowledge of SQL server, MS exchange, MS Access, graphic arts a plus.
• Must have the basic understanding of gaming rules and regulations.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Required Work Cards:

• Registration with Gaming Control Board

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Various Scientific Games (SG) software applications (SDS, CMP, EBS)
• Agilisys – Office Suite and Windows WS and server platforms, Exchange
• Remote Access Software – varied list
• Network Diagnostics hardware and software – e.g., Wireshark, Fluke, etc.

WQYyAYGZeL