Job description

VA ($500 sign on bonus)

Your day to day
The Animal Services Representative is responsible for the front-desk customer service experience at the
Animal Welfare League of Arlington. This is a part time position between 20-29 hours per week with
occasional weekend, holiday and evening shifts. The Animal Services Assistant is a resource at the front-
desk providing assistance and information regarding owner surrenders, return to owners, wildlife issues,
and questions from the public. This position will work approximately 16-21 hours a week at the Animal
Services desk, and one (1) shift (approx. eight (8) hours a week) in the Animal Care department, helping
Animal Care Technicians as needed. This position is based in Arlington, Virginia.

Who we are
The Animal Welfare League of Arlington (AWLA) provides animal adoption and community programs to
Northern Virginia and D.C. Metropolitan areas, as well as animal rescue, control, and wildlife services
within Arlington County. For more than 75 years, AWLA has remained committed to its mission to
improve the lives of animals and the people who love them by providing resources, care, and protection.
The Animal Welfare League of Arlington is a nonprofit 501(c)(3) organization.

The Animal Welfare League of Arlington is dedicated to creating a humane community in which animals
and people live together harmoniously. For more information, please visit www.awla.org

Reporting relationship
This position reports directly to the Director of Community Support. The Animal Services
Representative will also work closely with AWLA staff members, volunteers, and the general public on a
regular basis

Responsibilities for this dynamic position:

• Provide high quality customer service; work to create a positive experience for all visitors in

person, by phone or through email

• Function comfortably in a fast-paced environment
• Ability to carry out several tasks at the same time; answer phones, transfer calls and return

messages communicating in both English and Spanish

• Provide information to clients on animal guardianship, animal care and local ordinances
• Reply to customer inquiries in a courteous, efficient and professional manner providing a high

level of personalized customer service

• Provide rehoming resources for pets and information about public assistance programs
• Create receipts and process payments accurately, following departmental protocols
• Maintain a clean, organized work space (this may include filing paperwork, sorting donations

and light daily cleaning – (we have heightened disinfecting protocols during COVID)

• Work one (1) day a week (approx. eight (8) hours) in the Animal Care department, helping out as

needed with animal care, cleaning, medication, and handling

• Additional duties as considered necessary and assigned

_Animal Services Representative (part time)
_

Your qualifications:

• High School Diploma or equivalent
• Experience in a customer/client focused professional environment
• Excellent communication and customer service skills; professional telephone etiquette
• Ability to and desire to learn how to effectively communicate behavioral and medical

information about animals

• Ability to work effectively and cohesively with all League departments
• Skill to successfully connect clients with League resources
• Knowledge of computers and relevant software applications such as G-Suite, Microsoft Excel,

etc.

• Knowledge and understanding of AWLA’s policies/information for companion animals and

ability to communicate those to the public

• Ability to remain calm and composed and compassionate in sensitive and emotional situations
• Excellent interpersonal and written communication skills
• Demonstrated organizational skills
• Ability to utilize effective problem solving and decision-making skills
• Self-motivated with the ability to work independently or as part of a team in a hands-on work

environment

• Flexible schedule with the ability to work evenings, weekends, non-standard hours and

overtime, as needed

Bonus points if you have:

• Experience in the field of animal care, animal welfare or customer service such as retail
• Experience with “hands on” nonprofits
• Experience working with PetPoint
• Both English and Spanish (oral and written) communication skills

You are:

• Passionate about the mission of the Animal Welfare League of Arlington (read it again just to

make sure)

• Committed deeply to the goals of the organization
• Calm under pressure
• Energetic, hard-working, and just want to bring your talents to AWLA
• Positive, enthusiastic, and professional
• Able to be discreet with confidential information

Typical physical & mental demands (this can vary day to day)
Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and
manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other
equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions,
and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed
or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a
strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May
be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active.
_Animal Services Representative (part time)
_

Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and
animals. Also requires flexibility and adaptability to work with frequent interruptions.

Must be comfortable around dogs, cats, small companion animals, reptiles, amphibians and wildlife.
Will be required to receive rabies prophylaxis and tetanus vaccinations.

Working Hours
Working hours are dependent upon the needs of the League between 20-29 hours per week. Possible
hours are: morning 9AM – 2PM or afternoon 2PM -7PM with at least one (1) full day (8 hour) shift
during the week.

Generous compensation
This is a part time, 20 hour per week, nonexempt position. Amazing benefits include: medical, dental,
and vision coverage (eligible for purchase at 50% discount rate), annual paid worked holidays, prorated
floating holidays, 7% employer retirement contribution after 2 years of employment and much more.
This position qualifies for the Public Service Loan Forgiveness Program. The hourly rate for this position
is $16.50 and the League pays a salary bonus for language ability in: Arabic, Mandarin, Sign Language,
Spanish or Vietnamese.

In addition, this position also qualifies for a sign on bonus: eligible hires can earn $250 after 90 days of
employment and an additional $250 after 6 months of employment for a total of $500!

Apply today: Submit your application materials to Claudia West and apply directly through our website:
https://www.awla.org/about/careers/

If you are not able to access our website, please submit application materials to Claudia West at
jobs@awla.org with Animal Services Representative (part time) in the subject line.

• A cover letter describing your interest in the position
• Current up to date resume

AWLA welcomes applications from people of color, indigenous people, LGBTQ individuals, and other
communities that have been marginalized and disproportionately impacted by violence and abuse.
AWLA maintains a diverse and dynamic workforce and is committed to providing equal employment
opportunities (EEO) to all employees and applicants for employment and promotions without regard to
race, color, religion, gender, sexual orientation, gender identity, marital status, veteran status, age,
national origin, disability, or any other basis protected by federal, state or local law. Applications will be
considered on a rolling basis. Position will remain posted until filled. No phone inquiries, please.
Animal Services Representative (part time)

Job Type: Part-time

Pay: $250.00 per week

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