• Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. Takes a lead in service recovery, and acts as a service liaison in the moment.
• The Ambulatory Office Assistant II act as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees.
• Acts as a subject matter expert in scheduling functions and departmental protocols Acts as a subject matter expert in registration functions.
• The Ambulatory Office Assistant II attend Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers.
• Obtains prior approval or prior authorization as needed.
• Communicates referral appointment and appointment instructions to patient.
• The Ambulatory Office Assistant II perform referral coordination including completing Open Referrals and/or referral tracking queue.
• Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues.
• Acts as a subject matter expert in electronic referral queue processes.
• Acts as a trainer for incoming new staff in all registration, scheduling, and referral functions, and or provides orientation as requested by supervisors for new employees.
• The Ambulatory Office Assistant II obtain prior approval or prior authorization as needed.
• Communicates referral appointment and appointment instructions to patient Acts as a liaison with external providers offices when necessary.
• Performs referral coordination including completing Open Referrals and/or referral tracking queue.
• The Ambulatory Office Assistant II ensure all orders have been pended in electronic medical record if necessary.
• Acts as a Subject Matter Expert in all patient flow related duties.
• Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures.
• Performs Petty Cash recordkeeping and management in an accurate and timely manner.
• Performs monthly Performance Improvement tracers and audits.
• Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues.
• Acts as a lead in ordering supplies through the online module.
• Acts as a lead for checking inventory and ordering clinical supplies.
• Ensures all downtime forms are accurate and up to date.
• The Ambulatory Office Assistant II act as a lead in the event of a planned or unexpected system downtime. Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.
• Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions.
• The Ambulatory Office Assistant II prepare a presentation for co-workers at least once Annually regarding a training session that you have attended or a relevant work topic that has been researched.

Education/Qualifications:

• High School graduate OR equivalent preferred,

Experience:

• 2 years of relevant work experience required.

Licensure/Certificates:

• Certification as a Medical Office Assistant OR Medical Assistant is preferred,
• BLS within 6 months of hire,

Skills:

• Strong computer, customer service and communication skills required.
• Skills in medical terminology a plus.
• Ability to prioritize work.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.

Physical Requirements:

• Busy medical practice/clinic environment with frequent patient interaction.
• Extensive use of computers and telephones,
• Must be able to identify and differentiate colors,
• Walking, standing, squatting and kneeling required throughout the shift.
• Ability to lift and position patients required.
• Category I risk exposure as defined by OSHA,

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits and more…