Job description
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Type of Position:
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
UAMS is an
Affirmative Action and Equal Opportunity Employer
of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:
For general application assistance or if you have questions about a job posting, please contact Human Resources at
askrecruitment@uams.edu
.
Department:
Department's Website:
Summary of Job Duties:
The Patient Ambassador reports to the Supervisor of Hospitality Services and provides staffing for the multiple family hospitality services provided by the Department. Hospitality Services functions include staffing of the Hospital Information Desks, ICU Waiting Room desks, NICU desk, PRI Information Desks, PACU Dept., Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery desk, Cancer Institute after hours desk and a Concierge.
Qualifications:
- High School diploma/GED.
- Experience in support/hospitality role and customer service in a hospital setting.
- Must be able to work during Inclement Weather
- Must be able to work rotating Weekends and Holidays.
Responsibilities:
- Greet patients/families with a positive, customer-focused and appropriate manner, providing directions and information, helping find patient locations and otherwise assisting visitors.
- Staffs Information desks in the assigned areas.
- Staffs the intensive care units, working with nursing to provide guidance and enforcement of the visitation policies for those units.
- Drive the courtesy cart along the prescribed route picking up and assisting patients and families who need help in getting to their destinations.
- Assist patients into and out of cars as they arrive and depart the hospital.
- Recognize patients and visitors in need of assistance and approach and fulfill the patient’s needs.
- Monitor and maintain visitor waiting areas as assigned.
- Complete other duties as assigned.
Additional Information:
Stand
Frequently
Sit
Frequently
Walk
Frequently
Bend, crawl, crouch, kneel, stoop or reach overhead
Occasionally
Lift and carry weight
10 lbs or less
Push and pull weight
10 lbs or less
Use hands to touch, handle or feel
Frequently
Talk
Continuously
Hear
Continuously
Taste or smell
Occasionally
Read, concentrate, think analytically
Frequently
Physical Environment
Inside Medical Facility Environment
Noise Level
Moderate
Visual Requirements
Color discrimination
Depth perception
Far visual acuity
Near visual acuity
Depth perception
Far visual acuity
Near visual acuity
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact
askrecruitment@uams.edu
for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
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