Job description
Pay Range: $20.00 - $20.50
Are you looking for a part-time Seasonal position that offers flexibility ?
Would you love to interact and meet people from all over the world?
Do you enjoy working in a fast paced environment alongside amazing coworkers?
Then this is the job for YOU!
Are you looking for a part-time Seasonal position that offers flexibility ?
Would you love to interact and meet people from all over the world?
Do you enjoy working in a fast paced environment alongside amazing coworkers?
Then this is the job for YOU!
Summary:
Metro Cruise Services is a nationwide, all-inclusive service provider in the Cruise Industry. In Seattle, our teams deliver excellence in Ground Guest Services through our industry knowledge, training, and expertise. Our Seasonal Airport Meet & Greet Agents strive to exceed guest expectations by delivering a smooth experience through the airport terminal while providing excellent customer service in all areas for the cruise lines Metro Cruise Services represents. Our Airport Meet & Greet Agents are responsible for locating and greeting guests arriving into the airport who have elected to book or purchase transportation with the cruise line from the airport to the piers or local hotels. Airport Agents are required to be capable of navigating areas both inside and outside of the airport terminals and transport loading zones.
Key Responsibilities:
- Brief with Transportation Supervisor to review total expected transfer counts, total expected embark transfer counts, coach dispatch information, and special circumstance passengers. Relay any communication from Metro Cruise, Port of Seattle, Transportation Manager or Pier.
- Airport Meet & Greet Agents are responsible for greeting arriving guests at the airport and assisting with navigation inside the airport terminal.
- Check documents such as ID, passport, boarding documents, and transfer tickets.
- Airport Meet & Greet Agents are responsible for assisting guests that require wheelchair assistance throughout the airport terminal in conjunction with the Port of Seattle during embarkation process.
- Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing.
- Responsible for answering radio calls and communicating effectively and efficiently when necessary. Notify Transportation Supervisor if flow is backing up at this area.
- Maintaining the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires.
- Compliance & Safety - Follow dress code, hold self-accountable for working safely and adhering to compliance-related programs, policies, practices, and procedures. Takes appropriate actions to address potential issues.
- Perform other job-related duties as assigned.
Requirements:
- Maintain the highest level of customer service, greeting every guest with a warm smile & positive attitude.
- Ability to perform basic data input functions on a laptop computer, tablet, or handheld device.
- Communicate clearly with peers and guests. Listen, respond, & resolve guest enquiries appropriately.
- Follow all company policies and procedures
- Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.
Knowledge/ Experience
- 6 months Customer service experience
Skills/Abilities Pertinent to This Position:
- Elevated Verbal & Written communication skills
- Passion for customer service/satisfaction
- Ability to interact and work at all levels as a team member.
- Problem-solving techniques
- Flexibility/adaptability to change while multi-tasking.
- Discretion
- Integrity
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently able individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and guests; manual dexterity required for reaching for documents and operating the cruise line provided laptops and check in system. Must be able to physically stand for at least six (6) hours in an active and dynamic environment.
Timeline & Tasks:
Provided and reviewed during Leadership Training.
Specifics per cruise line brand including required forms are documented and can be provided as needed.
Specifics per cruise line brand including required forms are documented and can be provided as needed.
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