Essential Duties & Responsibilities

• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
• Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
• Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures.
• Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer.
• Build relationships with all customers, other offices, overseas agents and service providers
• Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
• May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts.
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
• In some locations, Export Agents may be required to load and unload trucks, use forklift, package and palletize cargo and complete other assigned warehouse and inventory tasks.

Qualifications

Education & Experience

• High School Diploma and or GED, plus up to three to five years of related experience; an equivalent combination of education and experience may be considered.
• Prior work experience in logistics/freight forwarding industry is preferred.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG.
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
• Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)