Job description

Hiring Admissions Specialists NOW
Must be able to work 12pm - 9pm Monday - Friday Eastern Standard Time, with rotating weekends from 10 am - 6:30pm EST.

$15/ hour base salary + additional bi-weekly compensation (based on performance).

Position Summary:
The Admissions Specialist will speak to prospective Penn Foster students via telephone, at all times endeavoring to serve the best interests of the prospective student by learning their goals, identifying an educational program that will help them achieve those goals, and motivating them to begin that program using exceptional, enthusiastic service that consistently exceeds the prospective student’s expectations, as well as a hospitality-based sales methodology to encourage enrollment. The Admissions Specialist will work independently, as well as with other staff, to provide the prospective student with the best opportunity for success.

Essential Job Functions:

• Use hospitality-driven sales techniques to shepherd prospective students toward enrollment, fully embodying the “caring voice” of the Brand, often as first critical point-of-contact
• Develop rapport with prospective students, foundational to the school’s relationship rooted in shared accountabilities, optimizing student success
• Provide need-specific, accurate information to the prospective student
• Assist in facilitating the enrollment process and onboarding of new students, establishing the foundation of their success
• Develop/maintain an in-depth working knowledge of Penn Foster programs/courses and related policies/procedures through ongoing training and development
• Follow established Penn Foster policies and procedures
• Handle all communications in a casually professional and courteous manner, foregrounding humanity
• Establish awareness for prospective and newly enrolled students of the opportunities they have for interaction with Instructors, Student Services representatives, and other students
• Identify financial, academic, motivational and technological risk factors; Offer solutions to those risk factors
• Employ empathy and acute sensitivity to arrive at personalized solutions, cognizant of well-earned institutional distrust, when present
• Contact students to determine selection status, answer questions, provide motivation and encourage enrollment
• Transfer student calls to appropriate department in a timely, professional manner
• Must be able to perform in a Blended environment of Inbound and/or Outbound calls, to be determined by Contact Center Management based on business needs
• Regularly submit Timecards via ADP stating hours worked and any accrued time used
• Utilize email and related company communication platforms regularly throughout the day to communicate with other employees
• Must adhere to performance requirements as established by Management
• Performs other duties or responsibilities as required or requested

Knowledge, Skills, Abilities:

• Basic computing and troubleshooting skills
• Sales experience a plus
• Bi-lingual a plus
• Must have reliable high speed internet provider
• Must have distraction free work environment

To be an Admissions Specialist role requires a High School diploma or GED. College preferred.

Equal Employment Opportunity:
At Penn Foster Carrus we are proud to be an Equal Employment Opportunity employer. We are committed to creating a work environment that embraces and celebrates diversity. We encourage underrepresented groups to apply. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other status protected under federal, state, or local law.

What We Offer:
We offer a competitive base salary, plus a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

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