Job description

Position Overview

This position requires a thorough understanding of the agency's philosophy of treatment, admission process and criteria and basic knowledge of substance abuse disorder. As a receptionist, you'll play an integral role in our clients' experience, serving as their first point of contact. You must be friendly and outgoing, with a genuine desire to help people. Attention to detail and professionalism are also key aspects of this position.

Tasks and Responsibilities

• Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
• Assist new client with referrals through case management.
• Answers and screens inquiry calls and emails from prospective clients.
• Ensures that all admission forms are properly signed and filed.
• Respects client or patient dignity and confidentiality.
• Always adhere to the facility dress code and appear professional.
• Excellent customer service skills; Professional demeanor and networking skills.
• Maintains schedule of appointments
• Maintains effective and efficient systems for customer follow-up and contact with those that miss appointments.
• Reaching out the referral sources when there are available beds in the facility
• Ordering and stocking office supplies and making purchases as necessary.
• Coordinate Transporation for client drop offs and pick ups
• Maintain tidiness in the lobby and breakroom
• Process intake as needed from time to time
• Other duties as assigned.

Require Skills/Abilities

• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.
• Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
• Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
• Maintain confidentiality of resident information.
• Maintain appropriate professional boundaries with residents and avoid dual relationships within the community.
• Possesses the ability to adjust to constantly changing workloads.

Licensure and Certification Requirement

CDCAs, LCDCs, LSW, LPCC, LICDC

*This position description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee’s supervisor or designee.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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