Job description

*Must be located in the United States*

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bee’s mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

As Administrative Support, you will be completing data entry projects and providing additional clerical support as needed. You will also be assisting with outbound calls and fulfillment and documentation of customer orders.

Duties/Responsibilities:

• Answer incoming calls and direct clients to the right team member, answer client questions that don’t require a transfer, and schedule callbacks with a team member for a later time if they are not available.
• Navigate through our systems to locate customer files, review their files, and make determinations based on findings.
• Data entry; including processing referrals for fulfillment and appropriate documentation.
• Communicate negative trends to the appropriate manager to address issues quickly.

Required Skills/Abilities:

• Possess attention to detail
• Comfortable working with new programs and computer systems
• Professional phone demeanor
• Excellent written/verbal communication skills

Education and Experience:

• Minimum 1 year of customer service experience
• Minimum 1 year of data entry experience
• High school diploma or equivalent

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Seek ways to make an immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Take time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Perks of being a Bee:

Option to work remotely

Company Issued Computer Equipment

Dog Friendly office

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion is valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, martial status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request an accommodation, please let your recruiter know.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
Remote work available

Application Question(s):

• What is your minimum expectation for hourly pay rate?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: Remote

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.