MOUNTAIN PACIFIC QUALITY HEALTH FOUNDATION

Position Description:

Position Title: Administrative Support Specialist

Reports to: Lead Care Manager

Status: Non-Exempt

Position Summary:

This position supports clinical colleagues and State of Wyoming partners through a variety of care management tasks related to documentation and communication. Staff in this position must be able to effectively communicate via phone and email with internal and external customers. Performing telephonic outreach to WYhealth members is the primary responsibility of this position. This role requires responsibility for confidential and time sensitive material. This is a work from home position. Preference will be given to Wyoming residents.

Duties and Responsibilities:

• Outreach via phone to new clients identified for care management
• Send educational materials to clients via the Care Management System
• Maintain up to date records within the Care Management System
• Answering phones and providing resources to WYhealth members
• Provide information by answering questions and requests
• Provide polite and professional communication
• Organize multiple types of electronic documents
• Completes documentation accurately and in a timely manner
• Other administrative functions as applicable
• Other job duties as assigned

Knowledge, Skills and Abilities:

• Proven administrative or assistant experience of at least 3 years, preferably in a healthcare related field
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Impressive self-motivation
• Excellent written and verbal communication skills
• Strong organizational, documentation and planning skills
• Enhanced computer skills with experience using Google and Microsoft tools
• Knowledge of community resources and how to effectively access them
• Demonstrates sensitivity and empathy within interactions with WYhealth members.
• Knowledge of the HIPPA and HIPAA compliance requirement

Minimum Physical Requirements: Sitting, carrying files, reaching, handling/grasping, hearing, seeing: needs to see documents/monitor/information resources daily, speaking/talking, writing, keyboarding, reading, sedentary work.

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