Job description

Capitol Bridge LLC is seeking a full-time Remote Administrative Support to support various locations.  We are looking for an experienced highly functioning administrative assistant to aid the leadership and training team to meet and exceed our client’s expectations. The administrative support aide will facilitate conversations between onsite training team, supervisors, and managers to create, track and manage data.  

 This schedule is as follows:

This is a seasonal position, and the contact center hours of operation will vary by location but generally are:  6:00 AM to 12:00 AM EST, Sunday through Saturday (7 days a week).

Pay and Benefits:
Base rate: $19.52 per hr
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO

Duties: 
The remote support administrator is responsible for supporting the Operations Managers with the project's administration and business processes.  

Supporting company leadership and supervising administrative department activities.  

Create and set the tone for a positive team environment and maximize efficiency.  

Maintain a “Growth” mindset over a “Fixed” mindset.  

Stay open to feedback and set professional goals.  

Work towards self-development and growth.  

Ensure work is being completed in an appropriate period.  

Coordinating schedules and managing calendars for leadership to ensure that activities are properly arranged with no conflicts.  

Creating spreadsheets and presentations.  

Creating Microsoft Planner tasks/Action Items and tracking progress for all action items/tasks.  

Entering and updating project, employee, and client documents.  

Coordinating needed supplies/technology based on Operations Manager’s direction.  

Completing deliverables in a timely manner.  

Maintaining, tracking, and replacing office equipment/hardware.  

Reviewing and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.  

Maintaining open, positive, and direct communication.  

Responding to communication (Teams, email, text) from the Operations Manager within 15 minutes.  

Copying operations Manager on all email communication.  

Notifying Operations Manager prior to being unavailable during the day.  

Submit your timecard daily.  

Adhere to work schedule agreed upon with Operations Manager.  

Communicate workload challenges to manager.  

Communicate staff issues and disputes with manager.  

Adhere to internal company policies and procedures.  

Attend all meetings in person/virtual on time.

Education and Qualifications:
At least three (3) years of experience in a related field required.  

Thorough organizational skills and an attention to detail.  

Ability to work well with others in a contact center environment.  

Must show strong customer skills, people skills and excellent verbal and written communication skills.  

Must show strong computer skills, for example: Microsoft office suite.  

Must be willing to go through a background check.  

Associate or bachelor’s degree related to the job requirements preferred.

Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills.  

Excellent organizational skills.  

Proficient in Microsoft Office.  

Ability to be flexible in work schedule to meet changing business needs, deadlines, and priorities.

About Capitol Bridge 
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. 

Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement
Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type: Full-time

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