Job description

WHO WE ARE

For more than 40 years, we’ve empowered hundreds of thousands of people in Duval County to start again. Voted by our community as one of the top 5 nonprofits in the area, ranked as a Jacksonville Business Journal Top 25 nonprofit, Lutheran Social Services doesn’t stop at serving our Northeast Florida neighbors, we extend our dedication to excellence in the benefits and resources we offer our talented and diverse staff.

Our extensive benefits prioritize the health and well-being of those that join our organization. Benefits eligible staff begin accruing Paid Time Off (PTO) day one with access to over 20 days of PTO in a calendar year, 12 paid holidays day one, Premium health insurance (LSS pays 90% of the total monthly premium for eligible Employees), Free Dental coverage (LSS pays 100% of the total monthly premium for eligible Employees), a company paid life insurance policy, as well as access to Teledoc services, 403B, vision plans, and more.

WHO WE ARE LOOKING FOR

The Administrative Receptionist is responsible for providing support to LSS staff in the form of clerical duties, front facing customer service interactions, administrative tasks that are aligned with operational directives, receiving and directing visitors at the main office, answering calls, receiving and directing mail and packages, and assisting department managers in special projects as needed. This position requires knowledge of the programs and services of the organization, as well as its mission and values.

ESSENTIAL DUTIES

• Greet clients and visitors in courteous and professional manner and announce arrival to appropriate staff
• Respond to all incoming calls quickly and in a polished, friendly, and efficient manner - striving to minimize the amount of time a caller spends on hold and transfers calls to voicemail as needed
• Provide information regarding general questions about LSS services and programs; provides referrals using appropriate judgment.
• Process mail and incoming faxes as appropriate; sort, date, and distribute to appropriate staff all incoming mail; meter, record, and direct all outgoing mail. Process bulk mail projects.
• Receive and sign for deliveries and notify staff as appropriate.
• If informed of building issues or maintenance needs by employees or clients, forward the information to Controller
• Assist with filing and other clerical duties as requested.
• Provide assistance as needed to coordinate courier activity.
• Twice a day walk through waiting area to ensure it is neat and orderly for all visitors
• General administration – including scanning, electronic filing, and faxing
• Other duties as assigned

COMPETENCIES

Required:

• Must be organized and detail-oriented
• Must be proactive, efficient and maintain a high level of professionalism and discretion
• Must have a teamwork mentality and a willingness to complete tasks that assist other team members
• Ability to uphold all requirements regarding client confidentiality
• Ability to communicate effectively with staff and clients
• Proficiency in Excel, Word, PowerPoint, and/or Microsoft Access
• Language Skills - Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-to-one and small group situations to clients and employees. Ability to read and interpret documents such as policy and procedure manuals.
• Mathematical Skills - Ability to add, subtract, multiply, divide, and use common fractions/percentages.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables with a minimum of direction. Ability to interpret a variety of instructions furnished in written or oral form.

EXPERIENCE & REQUIREMENTS

Required:

• Minimum of one (1) year of relevant professional experience
• Strong relationship building, diplomacy, and networking skills
• Experience working in a multi-cultural environment
• High School diploma or GED required
• Possess and maintain a valid driver’s license and auto insurance
• Screening required for this position: a Level 2 background check (company paid), a drug screen (company paid), and a driver's license check (company paid) - all at time of job offer

Strongly Preferred:

• Bilingual (Spanish preferred but not required)

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
LSS follows all recommended OSHA/CDC guidelines. While we do not require COVID vaccination as a condition of employment, we encourage vaccination among our staff (per CDC guidelines). We are closely monitoring federal/OSHA guidelines for employee safety.

Education:

• High school or equivalent (Required)

Language:

• Spanish or any other languages (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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