Summary

The Administrative Manager Intermediate of the Cardiovascular Frankel Center (CVC) Ambulatory Care Unit (ACU) reports to the Administrative Director of the Cardiovascular segment of the University of Michigan Medical Group (UMMG), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the CVC ACU.

This position has dedicated effort to provide administrative leadership and operations management to the Cardiovascular Frankel Center (CVC) ACU which is a moderately sized, complex outpatient clinic. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Care Delivery

• Implementation of clinical care model, guidelines and standards of care at ACU level
• Implementation of provider deployment
• Identification non-provider staff complement at the clinic/ACU
• Review visit/productivity data to identify potential revisions to the staffing model
• Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activity
• Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.

ACU Operations

• Supervision and direction given to operational administrative and clinical staff and engagement in their professional development
• Oversees the day-to-day operations of the ACU
• Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
• Leads onboarding of new providers and support staff into the clinic
• Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic
• Evaluates clinical support and admin staff in collaboration with the triad leadership team
• Provides feedback on operational issues involving providers in the ACU
• Manages routine clinic operations (e.g., scheduling, billing, charge reconciliation, referral management, etc.)
• Provides feedback/supervision/support/performance evaluation of assigned ACU staff
• Develop and oversee efforts to recognize and incentivize staff excellence
• Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

Collaboration with Centralized Support Services

• Collaborate with IT for required support services at the ACU level
• Works regularly with support services functions to ensure operational goals are met

Space Management

• Monitor and allocate space utilization within the ACUs
• Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

Patient Care

• Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
• Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
• Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up
• Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

Clinical Performance

• Establish performance goals with ACU in alignment with UMMG goals
• Partner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles
• Resolves clinical and operational problems at the ACU level

Operational and Financial Performance

• Communicate performance metrics regularly to provider and staff in the clinics
• Monitor operational and financial performance metrics at the ACU level
• In collaboration with triad leadership, establish ACU level financial plan for upcoming year
• Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, charge reconciliation, monitor and reduce write offs due to lack of prior auths/billing limits and initiate corrective action where needed

Core Responsibilities

• Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.
• Evaluates supporting function operations, identifying areas for improvement
• Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
• Represent UMMG on committees
• Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
• Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
• Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
• Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings
• Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise.

Required Qualifications*

• Bachelor Degree in Health or Business Administration and considerable professional experience with reasonable prior management, supervisory or team leader experience.
• Demonstrated ability to facilitate teamwork necessary to leverage day to day operations.
• Excellent interpersonal and communication skills.
• Experience demonstrating progressively responsible operational leadership experience in a healthcare setting.
• Demonstrated skill in change management.

Desired Qualifications*

• Knowledge of the University of Michigan policies and procedures.
• Experience with team building and incorporating Lean principles into daily work is preferred.
• Considerable administrative/supervisory experience in an ambulatory health care setting is strongly desired.
• Experience with productivity metrics and resource allotment to support operational needs.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.