Do you enjoy helping people, learning, and working with a team? Would you like to make a difference every day? Grace Cottage Family Health & Hospital is dedicated to providing this while offering a highly competitive benefits package for full and part-time employees, which helps our teammates meet their personal and professional needs.

Attributes of success at Grace Cottage Hospital include:

• A strong work ethic through reliability and dependability
• Time management skills, teamwork, interpersonal and communication skills
• Flexibility in the healthcare environment
• Meets all the requirements of their position. Is able to evaluate and follow up on their services.
• Required to comply with and utilize correct lifting techniques, safety procedures, and mechanical devices while performing their job-related duties/tasks in order to protect themselves and our patients from injury

Mission Statement: To serve the health care needs of our community;
to promote wellness, relieve suffering, and restore health.

Promise: We Go Beyond Patient Care

Core Values (Employee-Chosen): Honesty, Commitment, Reliability, Quality Overall, Respect,
Loyalty, Teamwork, Empathy, Compassion, Knowledge, Appropriate Communication,
Making Customer/ Patient Comfortable & at Ease

Our outstanding salary and benefits to eligible employees include:

• Employer-funded Healthcare Reimbursement Account (HRA)
• Dental Insurance
• Long & Short-Term Disability/Critical Illness and Accident Insurance
• Earned Time Off
• Retirement Savings via 401k Plan with Employer Match
• Generous Tuition Assistance/Student Loan Reimbursement Program
• Pet Insurance
• Employee Assistance Program
• Wellness program

Why Grace Cottage?

Grace cottage was founded in 1949 where we started from the ground up, since then we have been voted “Best Hospital,” “Best ER,” “Best Place To Work,” “Best Pediatrician,” and “Best Physical Therapy” in the Brattleboro Reformers Readers’ Choice Award since 2019. Who wouldn’t want to work for a highly voted hospital in rural VT? Grace Cottage surrounds beautiful mountains to ski/snowboard/snowshoe, stunning hiking adventures, and a short 20-minute commute to the hip town of Brattleboro, VT night life.

Job Summary: Registers patients in the setting of Grace Cottage Family Health following approved clinic policies and obtaining required information. Directs patients in a friendly and helpful manner.

• Collects and verifies patient demographic and insurance information.
• Obtains consents and necessary documents.
• Requests and obtains insurance cards and photo IDs, scans copies into the electronic system.
• Demonstrates the ability to properly use the phone and computer systems, fax machines, photocopies, scanners, printers and other business machinery.
• Supports providers and nursing staff with patient check in/out process and administration needs.
• Supports patients with administrative process.
• Collects copays and/or payments, provides receipts and runs end-of-day report.
• Schedules appointments.
• Opens and/or closes the office.
• Manages the waiting room.
• Handles telephone calls.

Completes other duties as assigned by Practice Office Director.

Qualifications:

Education/ Experience: High school graduate or equivalent. Proficient computer skills required.

Ability to work independently carrying out various activities with minimal supervision.

Other Requirements:

Previous experience working in a clinical setting and/or experience with scheduling software is preferred. Knowledge of medical terminology and healthcare insurance is desirable. Excellent customer service skills. Maintains a cooperative professional working relationship with staff including but not limited to medical staff, and other departments, as well as outside agencies, community members and our patients.