Summary

The Administrative Fellow provides administrative support for special projects as directed by senior management. Project involvement may include assisting with the design of project plans and organizational development programs as well as market analysis and business development. This position will assist in database configuration and educate on best practices.

Essential Duties and Responsibilities include the following:

• Leads projects that develop analytical, leadership, finance, and health care operations skills as delegated by various senior leaders.
• Assists with progress tracking as it relates to project plan, schedule, and post project tasks.
• Attends as a participant-observer for multiple selected meetings of departments, as relevant.
• Participates in rotations, as selected in the following areas in order to identify a) key stakeholders, their roles, and outputs at all levels of the area, b) relationship and contribution of the area to the organization, c) actions taken to address issues and challenges in the area, d) management of team member – patient relations, e) methods of formal and informal assessment of area’s effectiveness, f) resources and their management, and g) governance and leadership. Areas include: Finance, Strategic Planning, Partnership Integration, Business Development, Operations, Information Technology, Compliance and Privacy, Human Resources, and Training and Clinical Development.
• Researches, designs, and produces projects that involve Senior Management, Provider Leaders, all levels of the organization, and patients and families. Projects are produced on deadline; use resources frugally; demonstrate collaboration with relevant management, providers, and staff; and are perceived as excellent to very good in written and verbal evaluations. Reports directly to senior leadership and / or direct supervisor on projects.
• Provides administrative support to leadership by arranging meetings, maintaining calendars, and recording meeting minutes.
• Supports senior management team by recommending best practices based on healthcare trends.
• Responds to needs and participates in the timely resolution of problems that arise from time to time.
• Maintains appropriate business standards.
• Follows the policy and procedures as written in the Company Policy and Procedure Manual.
• Maintains a high level of confidentiality.
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.
• Other duties as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Responds well to questions; participates in meetings.
• Written Communication - Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Promotes a harassment-free environment.
• Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
• Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
• Quality - Monitors own work to ensure quality.
• Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.

Education and/or Experience Master’s degree completed within twelve months prior to the start date within Project Management, Business, Healthcare Administration, Public Health, Communications, or a related field, or completion of didactic portion of graduate degree with only residency or fellowship prior to degree conferral remaining.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office products- Word, PowerPoint. Advanced knowledge in Excel.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee may be required to occasionally lift, push, or pull up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations.

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.