• Regular Full-Time
• NY, NY 10039

• Fulfill reception area duties necessary to provide a welcoming, pleasant and safe environment for families.
• To liaise between families and staff in terms of scheduling appointments, and billing to enhance the efficient functioning of the program.
• Complete tasks necessary to support the Client Relations Coordinator.

• Meet and greet families and provide program process information.
• Responsible for all aspects of scheduling. Reminder calls to maximize show rate to appointments.
• Check insurance coverage, and collect co-payments.
• Liaise with Graham's finance department and insurance companies to ensure proper payment and processing of claims.
• Support psychiatry staff and liaise with pharmacies, families, and insurance companies when needed.
• Provide general oversight of office equipment, and order supplies as needed.
• Support staff with routine office functions.
• Prepare documents for provider visits.
• Provide coverage in other program sites if needed.
• Provide language interpretation.
• Other clerical-specific tasks as indicated by the Director.

• The minimum requirement is High School Diploma. Associate's Degree Preferred.
• Bilingual Spanish speaking.
• Proficiency in Microsoft Office for Windows applications.
• Excellent written and verbal communication skills.

• Ability to work in a fast-paced environment, self-starter, ability to work in high volume/auditory stimulation setting, ability to remain calm and composed under stress.
• Ability to evaluate/interpret information and make independent judgments/decisions.
• Ability to communicate with staff, families, vendors, support agencies, and others.
• Ability to work independently and in a team setting.

• Position Type: Full Time + Merit pay + Benefits
• Salary: $33,048-$34,048
• Location: Bronx

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.Graham has pioneered programs for New York City’s children, families and communities for over 200 years.Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents in the Bronx, Brooklyn, and Harlem.GRAHAM ‘s IMPACT: 2019 HIGHLIGHT-Graham served 4,128 children, young people, and parents across New York City.-99% of families in our prevention program, who were at risk of having children placed in foster care, remained intact six months after receiving family support services.*95 kids in foster care reunited with their families within one year and 25 were adopted.*Over 90% of children in foster care who were reunified with their families avoided re-entering foster care in the year after reunification.*92% of young people in the Graham SLAM education and career support program graduated from high school by age 21 (compared with 22% of young people across the New York City foster care system).*We helped to lead close to 100 stakeholders in successfully advocating for New York City to invest $10 million in an approach similar to Graham SLAM for young people across NYC through the Fair Futures campaign.