POSITION SUMMARY

Reporting to the Program Director, the Administrative Assistant assists with the organization, delegation, and completion of administrative tasks of the program director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organization of schedule and responsibilities for program director
• Assist with making and responding to emails, calls, and meetings
• Internal audits of operational procedures, tasks, and measurables
• Assists in other departments, including coverage of patient care and ratio responsibilities as needed/requested
• Completes needed drop-offs, pickups, and transportation
• Completes and maintains purchases and item orders
• Maintain and provide a high level of customer service to patients, families, referral sources, and all related parties
• Track assessment/admission/discharge and census data. Report as requested/required. (Program Specific)
• Adheres to ethical and conduct standards as established by professional licensure and Phoenix House policies.
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
• Attends and participates in program and all staff meetings
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

The incumbent in this position has no supervisory responsibilities

EDUCATION/EXPERIENCE/CREDENTIALS

• High School Diploma required
• Experience with electronic organization and task completion systems required (Microsoft Office, electronic healthcare records…etc.)
• Some College education preferred
• Medical, Mental health, or substance use treatment setting experience preferred
• Must maintain a valid Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
• Proficiency in MS Office systems
• Ability to utilize an electronic healthcare record
• Establish and maintain effective working relationships with others
• Communicate effectively with others both orally and in writing
• Ability to work effectively in a fast-paced changing environment
• Ability to establish and consistently enforce appropriate boundaries with patients
• Ability to model positive behavior and demeanor
• Excellent time management and organizational skills
• Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds
• Bilingual in Spanish preferred