Job description

We are seeking a Receptionist / Administrator with a background in medical billing and coding to manage our front desk on a daily basis and carry out various administrative and clerical tasks. As a Receptionist, you will be the primary point of contact for our company, welcoming and greeting patients who visit the business.

Your duties will encompass administrative support across the organization, including coordinating front-desk activities such as handling correspondence, answering phone calls, scheduling appointments, and ensuring smooth operations within the office. Familiarity with medical billing and coding practices will be crucial in this role, as you will work with billing software and resolve insurance queries.

Successful candidates should have a pleasant personality, as this is a customer service position. The ability to handle emergencies promptly and effectively while managing office operations is necessary. Multitasking and stress management skills are essential for this position. The Receptionist's duties and responsibilities are to ensure the front desk creates a positive impression for our guests and that all administrative tasks meet the highest quality standards.

Responsibilities

• Greet and welcome patients upon arrival at the practice
• Answer, screen, and manage incoming phone calls
• Ensure the reception area is tidy, presentable, and stocked with necessary stationery and material (e.g., pens, forms, brochures)
• Provide accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, scanning, filing, and faxing
• Update calendars and schedule appointments/visits in EHR
• Conduct appointment reminders and monitor patient wait times and customer satisfaction
• Input data into the Electronic Health Record (EHR)
• Verify insurance benefits utilizing online tools and phone communication
• Work with billing software, manage medical coding, and resolve insurance queries

Skills

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Familiarity with Apple Computers, Google, Dropbox, Gmail, Calendars, Microsoft Office
• Experience working with Electronic Health Records (EHR)
• Experience with medical billing and coding
• Experience with Health insurance Verification
• Proficiency with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Outstanding organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Strong customer service skills
• High school degree; additional certification in Office Management is preferable

Job Type: Full-time

Experience:

• Working with Health Insurance Companies: 1 year (Preferred)
• Administrator in a medical office or practice: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)
• Medical Billing and Coding Preferred

Location:

• Raleigh, NC 27613 (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)

Benefits:

• Health insurance
• Dental Insurance
• Vision insurance
• Paid time off

Setting:

• Medical/ Dietitian /Nutritionist Office

Administrative Duties:

• Scheduling
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Inputting data into EHR
• Communication with Providers
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

Schedule:

• Monday to Friday
• No weekends
• Day shift
• 8.5-hour shift
• 30 min lunch break

Company's website: www.annetill.com

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Dietetics

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Raleigh, NC 27613: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)
• Computer skills (Required)
• Insurance verification (Required)

Work Location: In person

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