Job description

We are looking for an administrative assistant to add to our growing, small group practice. Our ideal candidate is someone that works well as part of a team and is committed to the growth of our practice, however also can take charge, work independently, and be self-motivated in a dynamic and fast-paced office. This individual will have strong oral and written communication skills, meet deadlines on time, and have strong interpersonal skills.

Key Responsibilities:

• Serve as primary client contace
• Greeting clients professionally both in person and on the phone
• Optimizing provider schedules and client satisfaction with efficient scheduling
• Ensuring availability of treatment information by accurately inputting and updating client information and forms into the electronic health record
• Schedule new and follow-up sessions
• Answering phone calls and returning voicemails
• Responding to Web Form Inquiry emails
• Maintaining client confidentiality in accordance with HIPAA guidelines
• Assisting clinicians with administrative tasks as needed
• Perform other duties as assigned

Preferred Qualifications:

• Bachelor’s degree preferred
• Experience performing clerical and/or administrative type duties
• Strong communication (verbal and written) and customer service skills
• Friendly and assertive demeanor
• Understanding of HIPAA guidelines
• Ability to navigate Microsoft and Google programs and platforms

Additional Requirements:

• A criminal background investigation, employment references, and drug testing will be required.

Pay: TBD, depending on experience and qualifications

Healthcare Setting:

• Outpatient
• Private practice

Company Description:

Tandem Mental Health Associates, Inc. is a small group outpatient mental health practice that provides professional therapeutic and psychological assessment services to individuals, children/adolescents, couples, and families in the Richmond area. We work with individuals of all ages ranging from young children to older adults, however we specialize in treating adolescents and young adults as well as couples and families.

To apply:

*Please email a cover letter with your resume. The cover letter should discuss your previous experience and background. In addition, please give a brief description of why you are interested in this position and believe you are the right person for this job.*

Tandem Mental Health Associates, Inc. is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability. If you are a person with a disability and desire assistance or accommodation, please notify us by phone at (804) 277-9877 or attach a written description of your disability and the accommodations you are requesting. Salary will be compensatory with experience and qualifications.

Job Types: Full-time, Part-time

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Glen Allen, VA 23060

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