Job description
Overview:
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests. Responsibilities:
Qualifications:
CLOSING
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
SEMINOLE CASINO HOTEL IMMOKALEE
Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!
- All employees eat free on shift in our dining room!
- Weekly pay, bonus eligibility, and the best benefit package in SWFL!
- Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!
Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
SUMMARY
Under the direction of the Director of Food & Beverage, the incumbent coordinates office activities including scheduling appointments, delegating work, providing information to callers, taking dictation, and otherwise relieving the Director of Food & Beverage of clerical administrative and business related details.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must adhere to the Seminole Tribe's Policies and Procedures
Takes dictation in shorthand or by machine and transcribes notes on computer or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters.
Composes and types routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
Establishes, maintains and, when necessary, revises department filing system.
Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provides information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs.
Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arranges hotel and travel accommodations.
Opens and reviews all mail directed to the Department Head. Composes responses to routine inquiries, delegates items to subordinate managers and forwards appropriate items to the Department Head.
Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
Records Minutes of staff meetings; distributes to appropriate personnel.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or Tribal/governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
EDUCATION and/or EXPERIENCE
High School diploma or GED with one (1) to two (2) years of related experience and/or training or an equivalent combination of education and experience. Prior supervisory experience preferred.
Under the direction of the Director of Food & Beverage, the incumbent coordinates office activities including scheduling appointments, delegating work, providing information to callers, taking dictation, and otherwise relieving the Director of Food & Beverage of clerical administrative and business related details.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must adhere to the Seminole Tribe's Policies and Procedures
Takes dictation in shorthand or by machine and transcribes notes on computer or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters.
Composes and types routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
Establishes, maintains and, when necessary, revises department filing system.
Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provides information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs.
Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arranges hotel and travel accommodations.
Opens and reviews all mail directed to the Department Head. Composes responses to routine inquiries, delegates items to subordinate managers and forwards appropriate items to the Department Head.
Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
Records Minutes of staff meetings; distributes to appropriate personnel.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Performs all other related and compatible duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or Tribal/governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
EDUCATION and/or EXPERIENCE
High School diploma or GED with one (1) to two (2) years of related experience and/or training or an equivalent combination of education and experience. Prior supervisory experience preferred.
Qualifications:
WORK ENVIRONMENT
- While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
- Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
- Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
- Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
- Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
- Will regularly be exposed to tobacco and other second hand smoke.
- May occasionally use de-escalation techniques to resolve customer conflict.
- Will be required to assist in customer evacuation in case of emergency.
CLOSING
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
- Drug Screen
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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