At JESCO, we advocate a strong work-life balance as our employees excel, develop and advance. We are looking for talented career-minded individuals who are not afraid of wearing many hats and will embrace new challenges. If this is you, and you are a qualified candidate for one of our career opportunities, then tell us all about yourself.

Basic Function

The Administrative Assistant plays a key role in supporting the Business Development and Engagement teams to achieve their annual targets. This person will be a member of our marketing team whose primary responsibility is to manage our database of customer contacts and communications, transferring data, making sure data is 'clean' and up to date, and training other members of staff to use the system. In addition, you will provide comprehensive administration support to the sales management and marketing teams by taking lead on ensuring customer contact data is correct and up to date and utilize our CRM to oversee our lead management process ensuring all leads are captured in our CRM and to produce reports tracking each lead as it progresses through its individual sales cycle.

Responsibilities

• Validating existing customer database in dealership management system to ensure accuracy and completeness of customer data. Working with accounting group to upload in data in CDK.
• Administering process for adding new customers to CDK by validating all customer data prior to forwarding to accounting group to be added to CDK
• Maintaining and updating data in the CRM system to ensure accurate records of customer information
• Routinely reviewing team member system usage and provide reporting to management
• Provide technical assistance to users on CRM
• Managing lead management process to ensure all leads are registered in CRM and assigned to proper TM.
• Providing support for sales activities by creating reporting, dashboards and input form changes.
• Training company personnel on the policy and use of CRM
• Identifying opportunities for improving customer satisfaction through surveys and focus groups

Skills

• Spoken & Written Communication
• Experience working with customer data in CRM environment
• Ability to work with a cross functional sales and service team
• Customer Orientated
• Self motivated and assertive and detail oriented
• Professionalism
• Ability to understand new complex new concepts and relay to customers as needed

Education/Training/Licenses

• Highschool or Associates Degree
• Experience in working in office environment and with sales teams
• Microsoft office
• Understanding of basic report writing language

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off
• Short/Long Term Disability
• Growth opportunities
• American Funds/College America 529 Savings Plan (college savings plan)
• Verizon Wireless discount
• EAP (Employee Assistance Program) – includes three (3) free counseling sessions
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Paid Holidays
• Discounts on products
• Above average industry pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws