Summary: The Supervisor, Refugee Youth & Family Adjustment Services provides oversight of youth and cultural adjustment programs for refugee youth and families. Supervisory duties include Youth and Family Services and Adjustment staff, ensuring high-quality service delivery, contract compliance and meeting funder & grant report deadlines. The Supervisor will serve as a leader in the planning and implementation of services for refugee youth and families. Individual accountabilities and work volume will be established through the development of annual Success Objectives within the framework outlined below.

Essential Duties and Responsibilities:

• Hires, trains, supervises and evaluates program staff, track certifications or training needed, and ensures quality services, following Heartland Alliance’s Philosophy of Care, policies and procedures, and culturally competent practices;
• Stays fully aware of contractual goals and committed program outcomes related to youth and adjustment services and overlapping service areas (such as English Language Training, Employment, Resettlement & Placement, etc)
• Ensures the accuracy and timely availability or data for funder reporting related but not limited to Youth and Adjustment Services; meets CARF-accreditation or other applicable standards.
• Monitors program outcomes under youth and adjustment services, including but not limited to: K-12 case management, early childhood education, youth mentoring, SAPP program, case management and Preferred Communities, women’s empowerment program; development and support of new and existing programs
• Generates reports or assists in the generation of monthly, quarterly, and annual reports and performance measurements both internally and to meet grant requirements
• Builds linkage agreements between Refugee & Immigrant Community Services and community partners
• Participates on internal committees ( such as: RICS Management; new employee orientation, quality management, or others)
• Coordinates with external partners such as the Refugee Health Task Force, Refugee Youth Substance Abuse Prevention Coalition, Refugee K-12 Stakeholders, the Special Events Committee and the Department of Human Services.
• Represents agency to other agencies.
• Attends workshops and conferences related to program development and quality service (such as: communications, employee training, marketing, sales, and program management)
• Advocates to ensure participants receive eligible benefits
• Connects participants to community resources such as medical providers, schools, after school care, mental health providers, etc.
• Coordinates with fellow management to ensure RICS services are aligned
• Perform other job-related duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Education and/or Experience: Bachelor’s degree and two years of experience in youth services, refugee services, or related areas. May give credit towards years of experience if attained a degree higher than a Bachelor’s Degree. Some supervisory experience preferred. Experience in accredited setting preferred.

§ Other Skills and Qualifications: Ability to communicate effectively in written and spoken English. Some supervisory experience preferred. Proficiency in a second language is an asset but not required. Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequently required to sit, stand, and walk.

§ The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ The noise in the work environment is moderate.

§ As a refugee center offering multiple services, human traffic or clamor for services is routine and can be distracting during parts of the day.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.