Location: Onsite (Syracuse, NY Headquarters)

Role Summary

The Accounts Receivable Specialist will support our Accounting department by performing Rapid Response’s critical collections and accounts receivable functions. In this role, you will be building relationships with our clients’ Accounts Payable teams by making calls, reviewing accounts, and discussing payments. By providing top-notch customer service and relationship building, the Accounts Receivable Specialist will ensure our accounts are in good standing.

Responsibilities

• Reviewing open accounts for collection efforts
• Connect with designated customers daily who fall beyond the 30-day late mark for account monitoring
• Composing and mailing notices, disconnection letters, customer notifications letters, etc.
• Collaborate with management to identify issues attributing to account delinquency and propose solutions
• Maintaining accounts through payment plans or financing
• Provide timely follow-up on payment arrangements
• Support customers by discussing clients’ account/financial situations in order to come up with a mutually agreeable payment plan/settlement

Basic Qualifications

• High school diploma
• Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Rapid Response prides itself in being a drug-free workplace

Preferred Qualifications

• 1+ year's work experience in a customer service capacity or equivalent military experience
• Associate's Degree

COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Sick Time
• Paid Vacation Time
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.

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