Job description

Inception Fertility is a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. We believe every great patient experience starts with a great employee experience and strive to provide our staff with everything they need to consistently deliver safe, efficient, and compassionate patient care.
We are looking for an Accounts Receivable Specialist who is experienced in various aspects of the revenue cycle process for a medical/healthcare company. Our AR Specialists are responsible for billing and follow-up of accounts according to documented procedures. This includes but is not limited to following up on claim status, billing and re-billing of claims, credit balance resolution, denial management, following up on aging accounts and maintaining accurate information. Our office in the Cool Springs area of Franklin supports multiple locations across the US. We are a fast-paced company with a warm, friendly, and fun atmosphere.

After training, and with the exception of an occasional meeting or event, this position is fully remote!

Duties and Responsibilities:

• Monitors claim status and records in system daily for commercial insurance billing.
• Outgoing and Incoming calls to patients and with insurance companies collecting balances
• Managing complex claims with processes that could vary in different locations
• Ensure timely collection of outstanding A/R and perform a variety of clerical and accounting functions to resolve billing issues of submitted claims
• Review EOBs, assist in verifying patient coverage if needed, and assist with patient billing inquiries through a billing queue
• Conducting outbound calls to insurance companies and/or patients to reconcile account issues and outstanding account balances
• Facilitates and initiates appeals to insurance companies for higher payments and other appeals as needed.
• Handles correspondence from payers to ensure all information required for claim processing is provided.
• Review and resolve credit balances or unassigned money remaining on an account.
• Provides customer service and follow through on account questions.

Experience and Education:

• 1-3 yrs of experience with Receivables /collections in a healthcare setting
• Strong telephonic communication skills, with a pleasant and friendly demeanor

We touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.
Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• 10 Company-paid holidays
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• HealthJoy benefit concierge service and more!

Job Type: Full-time

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